Application Support Engin...
Simplyhealth, Kingsland Place, City of Southampton
- Full time
- Permanent
Apply on company site
Application Support Engin...
Simplyhealth, Abbots Worthy, Hampshire
- Full time
- Permanent
Apply on company site
Building Energy Managemen...
SAUTER Automation Limited, Popley, Basingstoke and Deane
- Full time
- Permanent
- Apprenticeship programme
Apply on company site
Workday Platform Lead
Aztec Group, Bedford Place, City of Southampton
- Full time
- Permanent
Apply on company site
Data Visualisation Analys...
Specsavers, Fareham
- Full time
- Permanent
Apply on company site
Mathematical Modeler
ALTEN, Stamshaw, City of Portsmouth
- Full time
- Permanent
Apply on company site
Technology Business Analy...
Aztec Group, Bedford Place, City of Southampton
- Full time
- Permanent
Apply on company site
Requirements Management E...
ALTEN, Stamshaw, City of Portsmouth
- Full time
- Permanent
Apply on company site
Systems Engineer
ALTEN, Stamshaw, City of Portsmouth
- Full time
- Permanent
Apply on company site
IT Service Desk Analyst
Help for Heroes, Farley, Wiltshire
- Full time
- Permanent
Apply on company site
Environments Engineer
Fujitsu, Basingstoke, Hampshire
- Full time
- Permanent
Apply on company site
DevOps Engineer
Fujitsu, Basingstoke, Hampshire
- Full time
- Permanent
Apply on company site
OT Compute Platforms Mana...
Equal Approach Ltd., Havant
- Full time
- Permanent
Apply on company site
Service Desk Analyst
Leidos, Inc., Fareham
- Full time
- Permanent
Apply on company site
Service Desk Analyst
Fujitsu, Fareham
- Full time
- Permanent
Apply on company site
Financial Analyst
Total Security, Fareham
- Full time
- Permanent
Apply on company site
Lead Data Engineer
Castle Trust Bank, Basingstoke, Hampshire
- Full time
- Permanent
Apply on company site
Senior Network Architect
Equal Approach Ltd., Havant
- Full time
- Permanent
Apply on company site
IT Support Apprentice
MEDHURST COMMUNICATIONS LTD, Cuckoo Bushes, Eastleigh
- Full time
- Permanent
- Apprenticeship programme
Apply on company site
Associate Data Governance...
Office For National Statistics, Hill Park, Fareham
- Full time
- Permanent
Apply on company site
Salary Not Specified
Simplyhealth, Kingsland Place, City of Southampton
- Full time
- Permanent
Posted 1 day ago, 30 Jul
Job ref: 11381_2741-ff44597c171ed3026fff3ec5da0fac8e
Full Job Description
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
As Application Support Engineer, you’ll be responsible for maintaining and supporting Simplyhealth’s software applications, ensuring optimal performance, troubleshooting issues, providing second line technical support, and liaising with vendors and internal teams. The role involves working closely with end-users, understanding their requirements, identifying the right approach and engaging other technology teams to ensure timely solutions are provided to any problems they encounter with applications.
If you are passionate about technology, enjoy solving complex problems, and have a customer-focused mindset, this role is an excellent opportunity to grow your career in the IT field.
Key responsibilities
- Operational Readiness: Validate applications or changes for live deployment, ensuring full handover and support readiness.
- System Monitoring: Monitor application health, performance, and stability, proactively resolving issues to meet SLAs.
- Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them.
- Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence.
- Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues.
- Cross-Team Collaboration: Work with Development, QA, Network, Database, and Operations teams to support application upgrades and resolve issues.
- Deployment Support: Assist with application deployments, upgrades, post-release validation, and system integration efforts.
- Documentation & Training: Create knowledge base articles, provide user guidance, and support training efforts to reduce repeat issues.
- Data & Reporting: Assist in data analysis and reporting, ensuring integrity and identifying trends in recurring problems.
- Automation: Use scripting or automation tools to automate tasks and improve efficiency