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79 Permanent, Tech / Digital / IT jobs in Washington, Sunderland

Dynamics 365 Service Deli...

Salary not available. View on company website.

Essentra PLC, Jarrow, South Tyneside

  • Full time
  • Permanent

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Posted today, 28 Jul

Solution Architect - Cont...

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British Airways, Newcastle upon Tyne

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Posted 1 day ago, 27 Jul

Adabas DBA

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Infotel Uk Consulting Ltd, Newcastle upon Tyne

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Posted 2 days ago, 26 Jul

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Service Desk Analyst

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NEC Software Solutions, Dyke House, Hartlepool

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Posted 2 days ago, 26 Jul

Front End Developer

£50269-£54495

Northumberland County Council, Stobhill, Northumberland

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Posted 2 days ago, 26 Jul

Lead Front End Software D...

£56233-£60010

Northumberland County Council, Stobhill, Northumberland

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Posted 2 days ago, 26 Jul

BI Developer

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SAGE GROUP PLC, Newcastle upon Tyne

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Posted 2 days ago, 26 Jul

Graduate Machine Learning...

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SAGE GROUP PLC, Newcastle upon Tyne

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Posted 2 days ago, 26 Jul

Senior Identity & Access ...

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SAGE GROUP PLC, Newcastle upon Tyne

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Posted 2 days ago, 26 Jul

Graduate AI Enablement & ...

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SAGE GROUP PLC, Newcastle upon Tyne

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Posted 2 days ago, 26 Jul

Associate Professional Se...

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LexisNexis Risk Solutions, Newcastle upon Tyne

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Posted 3 days ago, 25 Jul

Backend Engineer (Java) -...

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Hedgehog Lab, Newcastle upon Tyne

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Posted 3 days ago, 25 Jul

SRE Team Leader

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SAGE GROUP PLC, Newcastle upon Tyne

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Posted 3 days ago, 25 Jul

Field Engineer Apprentice...

£20,000 a year

BAYER PUBLIC LIMITED COMPANY, Science Central, Newcastle upon Tyne

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  • Apprenticeship programme

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Posted 3 days ago, 25 Jul

C++ Software Engineer

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True North Group, Newcastle upon Tyne

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Posted 5 days ago, 23 Jul

IT Apprentice

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Halma Plc, Newcastle upon Tyne

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Posted 5 days ago, 23 Jul

Performance Analyst

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Version 1 Solutions Limited, Newcastle upon Tyne

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Posted 5 days ago, 23 Jul

Service Desk Analyst

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NHS BUSINESS SERVICES AUTHORITY, Newcastle upon Tyne

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Posted 6 days ago, 22 Jul

Lead Security Architect

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NHS BUSINESS SERVICES AUTHORITY, Newcastle upon Tyne

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Posted 6 days ago, 22 Jul

PeopleSoft Administrator

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Version 1 Solutions Limited, Newcastle upon Tyne

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Posted 6 days ago, 22 Jul
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Dynamics 365 Service Delivery Manager

Salary not available. View on company website.

Essentra PLC, Jarrow, South Tyneside

  • Onsite working
  • Full time
  • Permanent

Posted today, 28 Jul

Job ref: 93274f193f76449695de71f84276ae08

Full Job Description

Dynamics 365 Service Delivery ManagerJarrow, ENGWe are looking to appoint a D365 (CE and F&O) Service Delivery Manager.Essentra have a global use of Microsoft Dynamics CE (CRM), used in 39 locations, and 14 countries using Microsoft Dynamics F&O, with an implementation plan for many more.The position will work in close collaboration with:

  • -Our implementation project team to transition from project, hypercare to live site
  • -Our Centre of Excellence team who work with the business for enhancements, releases and issues
  • -Our CE team on developments, enhancements, releases, issues and bugs
  • -Our IT team, from service desk, hardware to infrastructure and user tickets for issues and bugs
  • This role is to ensure we are providing high levels of quality, efficiency, service and support and working with other teams to achieve measurable and reportable standards by utilising our resources.Responsibilities:The role entails managing D365 service, governance and quality
  • Responsible for service delivery performance and D365 service management, including developments, incidents, service requests and problem management
  • Ensuring that services are delivered at an expected quality of service
  • Proactively work on service improvements activities and process improvements related to defined scope to improve quality of the services within the scope.
  • Master related technical support tools and drive their adoptions throughout, ADO, IT ticket management, Sprints
  • Assist in the transition from project to live
  • Collaborate closely with key business, project team, IT stakeholders to continuously enhance users' satisfaction and drive success
  • Run one-2-one's, CE, F&O, up to management meetings
  • Prepare reports on service delivery

    Educated to degree level, or Microsoft certified qualifications
  • Good knowledge of Dynamics 365 FO and CE with a strong technical understanding
  • Experience in managing service delivery for Dynamics 365 FO and CE
  • Professional experience in IT incorporating support
  • Proficient in project management and capable of leading project sprints
  • Advanced project, analysis, problem solving, and business relationship skills
  • A good understanding of current legislation and precedence governing IT
  • Clear and effective communicator, capable working with teams and leadership
  • Highly organized with a proactive and positive approach to managing tasks and responsibilities
  • Remains calm under pressure and able to take onboard feedback, both positive and negative
  • Strong team player who collaborates effectively with others
  • Able to inspire staff and drive team performance
  • Relevant Microsoft certifications (e.g., Dynamics 365 certifications) - desirable

    This is a hybrid role, with 3 days per week based in our Jarrow office.Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and
  • improve processes. Essentra

  • Attractive Salary
  • Discretionary Annual Bonus
  • Up to 5% matched pension contribution
  • 4x annual salary life assurance
  • Personal medical cover
  • 25 days annual leave plus bank holidays
  • Salary Sacrifice Car Scheme
  • Employee discounts through Edenred
  • Eyecare Vouchers
  • Cycle to work scheme
  • Employee Assistance Programme

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