Introduction

Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client’s staff and assist them with a wide variety of IT queries.

About the Employer

Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers.

Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client’s needs and building strong relationships.

What You'll Do

Be a friendly face of IT while users are experiencing problems
Taking requests from users via email, ticketing system and telephone
Adhere to challenging SLA requirements, logging full details of time and work undertaken
Completing initial troubleshooting in a timely manner
Monitor the support ticket system for incidents requiring escalation or urgent attention
Build and maintain desktop/laptop PCs/Macs and Windows Servers
Follow and apply IT policies and procedures applicable to each client
Help and advise on digital and AI requirements from clients
Diagnose and resolve hardware and software faults
System health checks
Software and app support

Training Outcome

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Skills Required

Communication skills
IT skills
Customer care skills
Problem solving skills
Team working

Qualifications

Essential - GCSE - 3 of any subject - 4+ (A* - C)
Essential - GCSE - Maths & English - 3+ (D or above)

Course Information

Course: Data technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 8:30am to 5:30pm, Monday to Friday.

Expected Duration: 1 Year 4 Months

Training Provider: QA LIMITED

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