IT Support Technician

Agile Hybrid Homeworking (office base Norwich)

Full time, 37 hours a week, Monday – Friday

Starting Salary at £28,785 per annum, with future progression opportunities to £30,622, plus Essential Care User Allowance of £4,548.48 per annum.

Permanent Contract

About the role

We are recruiting for an experienced IT Support Technician who will provide day maintenance and support for Broadland Housing’s hardware and deliver exceptional customer service. The role involves:

To provide 2nd line IT support services.
Act as a point of escalation for the 1^st line IT support.
Administration of Broadland’s Office 365 account including Exchange, OneDrive, SharePoint and Teams.
Work with the Senior IT Manager to ensure the business has the appropriate infrastructure in place to ensure the strategic objectives of Broadland can be met.
Assisting the Senior IT Manager with maintaining, designing and troubleshooting Broadland’s infrastructure.
Monitoring network and endpoint utilisation and performance, reporting any issue issues to the Senior IT Manager.
Installation, configuration, testing and monitoring of network equipment at new and existing locations.
Maintains and configures Broadland’s unified communications infrastructure.

For full details on the role, please see the job description.

About You

The successful candidate will have experience providing 2^nd line support and at least two years’ experience working in networking and telephony systems. The ideal candidate will have knowledge of Hyper V, VoIP, Office 365, LAN/WAN security and have profound customer service skills. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR10 3HH).

We offer staff many great benefits such as:

Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
Generous contributory pension scheme.
Access to an Employee Assistance Programme to support you when you need it!
Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
Utilities allowance to support hybrid home workers.
Lots of training opportunities.
And many more – Please see our benefits document available on our website

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org.

Closing date: Midnight on Tuesday, 28 July 2026

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