An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) and support our academies and partners in Portsmouth. You will provide high-quality, customer focused IT support across the Trust ensuring the smooth operation of ICT software, hardware and related equipment. You will play a key role in enabling effective teaching, learning and administration by applying ICT best practices and maintaining agreed service levels.,

Act as the first point of contact for IT support onsite
Troubleshoot and resolve issues affecting client devices
Log and manage helpdesk tasks with detailed records of actions taken
Support users with device setup, configuration and training
Perform basic maintenance and safely install or relocate IT equipment
Engage professionally with staff, students and stakeholders, End-user support for software and hardware issues through a dedicated helpdesk service and skilled technicians
Development of the TSAT Digital Learning Strategy
Maintenance and operation of core IT services e.g. email, broadband, networks and servers
Advice and support on the development of capital building projects
Bulk purchase of IT software and equipment
Website hosting and development

Strong customer service skills with a solution focused approach to your work
Possess excellent customer service and communication skills, both verbal and written
To be pro-active, work independently and as part of a team
Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload
Adopt a systematic approach towards identifying and solving problems
Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals
A commitment to safeguarding and promoting the welfare of children and young people

Thinking Technology oversee the maintenance and operation of IT services for all academies within the Trust, providing services including, The Thinking Schools Academy Trust is a family of schools across the South West, South, South East and East of England, consisting of early years, primary, secondary and specialist provision.

2 temporary Tech / Digital / IT jobs in Shanklin, Isle Of Wight