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81 Permanent, Tech / Digital / IT jobs in Reading

Application Support Engin...

Salary Not Specified

Simplyhealth, Reading

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

Q&FS SAP Senior Tech Anal...

Salary Not Specified

Mars IS UK, Slough

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

Q&FS SAP Senior Tech Anal...

Salary Not Specified

Mars IS UK, Taplow, Buckinghamshire

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

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Q&FS SAP Senior Tech Anal...

Salary Not Specified

Mars IS UK, Windsor, Windsor and Maidenhead

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

Data Domain Lead

Salary Not Specified

Wm. Wrigley Jr., Slough

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

Vendor Data Domain Lead

Salary Not Specified

Wm. Wrigley Jr., Slough

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

Vendor Data Domain Lead

Salary Not Specified

Wm. Wrigley Jr., Taplow, Buckinghamshire

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

Vendor Data Domain Lead

Salary Not Specified

Wm. Wrigley Jr., Windsor, Windsor and Maidenhead

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

Data Lead

Salary Not Specified

Wm. Wrigley Jr., Slough

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

Finance Data Lead

Salary Not Specified

Wm. Wrigley Jr., Slough

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

Building Energy Managemen...

£14,527 a year

SAUTER Automation Limited, Popley, Basingstoke and Deane

  • Full time
  • Permanent
  • Apprenticeship programme

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Posted 1 day ago, 30 Jul

Vendor Data Domain Lead

Salary not available. View on company website.

Wm. Wrigley Jr., Windsor, Windsor and Maidenhead

  • Full time
  • Permanent

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Posted 2 days ago, 29 Jul

Vendor Data Domain Lead

Salary not available. View on company website.

Wm. Wrigley Jr., Taplow, Buckinghamshire

  • Full time
  • Permanent

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Posted 2 days ago, 29 Jul

Regional SCADA Engineer

Salary not available. View on company website.

Thames Water Utilities Limited, Reading

  • Full time
  • Permanent

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Posted 3 days ago, 28 Jul

Senior Security Penetrati...

Salary not available. View on company website.

Thames Water Utilities Limited, Reading

  • Full time
  • Permanent

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Posted 3 days ago, 28 Jul

Cyber Strategy & Portfoli...

Salary not available. View on company website.

Computacenter PLC, Reading

  • Full time
  • Permanent

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Posted 3 days ago, 28 Jul

Customer Success Engineer

Salary not available. View on company website.

Qlik, Wokingham

  • Full time
  • Permanent

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Posted 4 days ago, 27 Jul

Finance Data Domain Lead

Salary not available. View on company website.

Mars, Slough

  • Full time
  • Permanent

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Posted 4 days ago, 27 Jul

DJSC 3rd Line Infrastruct...

Salary not available. View on company website.

Fujitsu, Bracknell, Bracknell Forest

  • Full time
  • Permanent

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Posted 4 days ago, 27 Jul

Environments Engineer

Salary not available. View on company website.

Fujitsu, Basingstoke, Hampshire

  • Full time
  • Permanent

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Posted 4 days ago, 27 Jul
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Application Support Engineer

Salary Not Specified

Simplyhealth, Reading

  • Full time
  • Permanent

Posted 1 day ago, 30 Jul

Job ref: 11381_2741-7087bf8c8c1048a61cb1be7a4b08dc74

Full Job Description

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.  

As Application Support Engineer, you’ll be responsible for maintaining and supporting Simplyhealth’s software applications, ensuring optimal performance, troubleshooting issues, providing second line technical support, and liaising with vendors and internal teams. The role involves working closely with end-users, understanding their requirements, identifying the right approach and engaging other technology teams to ensure timely solutions are provided to any problems they encounter with applications.

If you are passionate about technology, enjoy solving complex problems, and have a customer-focused mindset, this role is an excellent opportunity to grow your career in the IT field.

Key responsibilities

  • Operational Readiness: Validate applications or changes for live deployment, ensuring full handover and support readiness.
  • System Monitoring: Monitor application health, performance, and stability, proactively resolving issues to meet SLAs.
  • Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them.
  • Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence.
  • Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues.
  • Cross-Team Collaboration: Work with Development, QA, Network, Database, and Operations teams to support application upgrades and resolve issues.
  • Deployment Support: Assist with application deployments, upgrades, post-release validation, and system integration efforts.
  • Documentation & Training: Create knowledge base articles, provide user guidance, and support training efforts to reduce repeat issues.
  • Data & Reporting: Assist in data analysis and reporting, ensuring integrity and identifying trends in recurring problems.
  • Automation: Use scripting or automation tools to automate tasks and improve efficiency

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www.jobs24.co.uk/job/application-support-engineer-125442962
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