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46 Full time, Tech / Digital / IT jobs in Prestatyn, Sir Ddinbych - Denbighshire

Service Desk Analyst - 1s...

Salary not available. View on company website.

Torus Group, Liverpool

  • Full time
  • Permanent

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Posted today, 25 Jul

Associate Professional Se...

Salary not available. View on company website.

LexisNexis Risk Solutions, Liverpool

  • Full time
  • Permanent

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Posted today, 25 Jul

IT Service Desk Analyst

Salary not available. View on company website.

SW Group, Liverpool

  • Full time
  • Permanent

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Posted today, 25 Jul

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Service Desk Analyst

Salary not available. View on company website.

Weightmans Llp, Vauxhall, Liverpool

  • Full time
  • Permanent

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Posted today, 25 Jul

HRIS Systems Administrato...

Salary not available. View on company website.

Darwin Escapes, Treffynnon, Sir y Fflint - Flintshire

  • Full time
  • Permanent

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Posted today, 25 Jul

Client Services Analyst

Salary not available. View on company website.

Bdo, Liverpool

  • Full time
  • Permanent

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Posted today, 25 Jul

QA Analyst New

Salary not available. View on company website.

Lucid Games Ltd, Liverpool

  • Full time
  • Temporary

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Posted 1 day ago, 24 Jul

Cybersecurity Engineer

Salary not available. View on company website.

AHK Group Ltd, Liverpool

  • Full time
  • Permanent

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Posted 1 day ago, 24 Jul

Digital Technology Soluti...

Salary not available. View on company website.

Back 2 Work Complete Training, Liverpool

  • Full time
  • Permanent

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Posted 6 days ago, 19 Jul

System Architect - Siebel

Salary not available. View on company website.

CGI Group Inc., Liverpool

  • Full time
  • Permanent

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Posted 1 week ago, 18 Jul

Analyst Developer

£30000-£50000

EA Technology, Capenhurst, Cheshire West and Chester

  • Full time
  • Graduate programme

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Posted 1 week ago, 16 Jul

Azure SQL Database Admini...

Salary not available. View on company website.

evelyn Partners, Liverpool

  • Full time
  • Permanent

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Posted 1 week ago, 16 Jul

Applications Support Lead...

Salary not available. View on company website.

Montash Limited, Neston, Cheshire West and Chester

  • Full time
  • Contract

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Posted 1 week ago, 12 Jul

Senior Software Engineer ...

Salary not available. View on company website.

Iceland Foods, Shotton, Sir y Fflint - Flintshire

  • Full time
  • Permanent

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Posted 2 weeks ago, 11 Jul

Software Engineer - Deesi...

Salary not available. View on company website.

Iceland Foods, Shotton, Sir y Fflint - Flintshire

  • Full time
  • Permanent

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Posted 2 weeks ago, 11 Jul

Voice and Data (Network) ...

Salary not available. View on company website.

Betsi Cadwaladr University Health Board, Abergele, Conwy - Conwy

  • Full time
  • Permanent

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Posted 2 weeks ago, 10 Jul

Cloud Engineer

Salary Not Specified

evoke plc, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 weeks ago, 7 Jul

Developer - Automation te...

Salary Not Specified

evoke plc, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 weeks ago, 7 Jul

Lead Test Engineer (Secur...

Salary not available. View on company website.

Government Digital & Data, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 weeks ago, 7 Jul

IT Helpdesk Team Leader

Salary not available. View on company website.

Flotek Group Limited, Rhuallt, Sir Ddinbych - Denbighshire

  • Full time
  • Permanent

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Posted 2 weeks ago, 7 Jul
Close

Service Desk Analyst - 1st Line

Salary not available. View on company website.

Torus Group, Liverpool

  • Remote working
  • Full time
  • Permanent

Posted today, 25 Jul

Job ref: 79c2e7b5784540f990b9b6caf83b7f39

Full Job Description

Are you passionate about delivering exceptional IT support and being the go-to person for resolving technical issues? Join Torus as a Service Desk Analyst and become the 'Face of IT,' providing first-line support to our internal teams. In this dynamic and customer-facing role, you'll be the first point of contact for technical assistance, handling incidents and service requests with a proactive, solutions-focused approach. From troubleshooting IT hardware and software issues to maintaining our IT systems and ensuring customer satisfaction, you'll play a vital role in keeping our organisation running smoothly. This role offers a varied rota, with shifts between 0800 - 1600hrs, 0900 - 1700hrs, and 1000 - 1800hrs. You will also be required to work at one of our other sites (St Helens, Warrington, or Stonebridge) 1 day per week. WFH is also available 1 day per week. Additionally, there's an optional out-of-hours rota for those who want to take their support skills to the next level. What You'll Be Doing:

  • Deliver high-quality, customer-focused ICT support to staff and managers.
  • Serve as the first point of contact for ICT issues via phone, email, and portal; log and triage all support tickets in the ITSM
  • system.
  • Own and manage support tickets through to resolution, providing timely updates to users.
  • Troubleshoot hardware, software, and basic network issues; escalate unresolved problems as needed.
  • Perform daily system checks and report findings; maintain accurate asset records in the CMDB.
  • Support ICT performance reporting, device provisioning, and onboarding for new starters.
  • Liaise with external vendors for unresolved issues and ensure adherence to ITIL processes and IT policies.

    Excellent customer care skills and ability to build good relationships
  • Demonstrable patience, focus and empathy when liaising with customers
  • Good organisational skills
  • Basic IT skills with a knowledge of computing trends
  • Experience in providing 1st line support to end users is desirable
  • Interview Process:
  • In-person interviews, consisting of a competency-based interview, will begin no sooner than the week beginning 18th August.
  • Additional Information: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
  • Right to work verification
  • Qualification certificate check
  • 2x Completed references
  • OH Health Questionnaire - Fit for Work
  • DBS check (if required for role)
  • Completion of all new starter documentation including signed T&C's

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www.jobs24.co.uk/job/service-desk-analyst-1st-line-125427619
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