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43 Tech / Digital / IT jobs in Pontypridd, Rhondda Cynon Taf - Rhondda Cynon Taf

2nd Line VoIP / Network E...

Salary not available. View on company website.

Flotek Group Limited, Ewenni, Bro Morgannwg - the Vale of Glamorgan

  • Full time
  • Permanent

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Posted today, 11 Jul

Quality Engineering Autom...

Salary not available. View on company website.

Tokio Marine HCC, Tremains, Pen-y-bont ar Ogwr - Bridgend

  • Full time
  • Permanent

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Posted today, 11 Jul

IT Service Desk Analyst

Salary not available. View on company website.

Secure Trust Bank Ltd, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent

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Posted today, 11 Jul

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Software Contractor - Jav...

Salary not available. View on company website.

ASSA ABLOY Group, Tongwynlais, Caerdydd - Cardiff

  • Full time

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Posted 1 day ago, 10 Jul

ICT Senior Network Engine...

Salary not available. View on company website.

South Wales Police, Tremains, Pen-y-bont ar Ogwr - Bridgend

  • Full time
  • Permanent

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Posted 2 days ago, 9 Jul

Senior/Principal Landscap...

Salary not available. View on company website.

RPS Group Plc, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Cloud Engineer

Salary Not Specified

evoke plc, Can be based anywhere.

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Developer - Automation te...

Salary Not Specified

evoke plc, Can be based anywhere.

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Lead Test Engineer (Secur...

Salary not available. View on company website.

Government Digital & Data, Can be based anywhere.

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Test Engineer (Security) ...

Salary not available. View on company website.

Government Digital & Data, Can be based anywhere.

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

IT Business Analyst, M&S ...

Salary Not Specified

Norgine B.V., Cefn Hengoed, Caerffili - Caerphilly

  • Full time
  • Temporary

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Posted 4 days ago, 7 Jul

Staff Backend Engineer - ...

£121116

Grafana Labs, Can be based anywhere.

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Cloud Architect

Salary Not Specified

Sitel, Can be based anywhere.

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Formal Methods Engineer -...

Salary not available. View on company website.

Io Global, Can be based anywhere.

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Lead Test Engineer (Secur...

Salary not available. View on company website.

Companies House, Can be based anywhere.

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Senior Test Engineer (Sec...

Salary not available. View on company website.

Companies House, Can be based anywhere.

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Solution Architect

Salary Not Specified

Version 1 Solutions Limited, Can be based anywhere.

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Platform Engineer (Front ...

Salary Not Specified

BT Group, Cwmbach, Rhondda Cynon Taf - Rhondda Cynon Taf

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

Application Support Lead

Salary not available. View on company website.

Department for Business and Trade, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul

ICT Technical Engineer Te...

Salary not available. View on company website.

Welsh Ambulance Services University NHS Trust, Pontnewydd, Tor-faen - Torfaen

  • Full time
  • Permanent

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Posted 4 days ago, 7 Jul
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2nd Line VoIP / Network Engineer

Salary not available. View on company website.

Flotek Group Limited, Ewenni, Bro Morgannwg - the Vale of Glamorgan

  • Onsite working
  • Full time
  • Permanent

Posted today, 11 Jul

Job ref: 2d73699c5b7e46f79fa8df9d80721807

Full Job Description

  • Handle inbound calls from customers requiring technical support for VoIP systems.
  • Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to senior team members.
  • Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs.
  • Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information.
  • Visit customer sites to diagnose and repair VoIP services as needed.
  • Deliver first-class customer service at all times.

    We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support., Required Experience and Skills:
  • Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis.
  • Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues.
  • Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills.
  • IP PBX Systems: Familiarity with IP PBX systems and their configuration.
  • Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently.
  • Team Collaboration: Ability to work effectively within a team and escalate issues when necessary.
  • Driving Licence: A full UK driving licence is required.
  • Preferred Qualifications:
  • Certifications in relevant technologies (e.g., CompTIA Network+, CCNA)
  • Experience with specific VoIP platforms (e.g., Asterisk, Hosted Cloud Telephony)
  • Familiarity with network monitoring tools and software

    Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication.

    Salary up to £30,000 per annum
  • Staff Share Equity Scheme
  • New customer referral incentive
  • 21 days holiday, increasing to 25 days after 4 years of service (plus bank holidays)

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