Recently added jobs Remote working jobs Apprenticeships & Graduates Education & Public Sector jobs Paid by the hour / Shift work

26 Tech / Digital / IT jobs in Owton Manor, Hartlepool

Customer Experience Analy...

Salary not available. View on company website.

Government Digital & Data, Durham

  • Full time
  • Permanent

Apply on company site

Posted today, 9 Jul

Waterstons - Digital and ...

£20,000 a year

Waterstons Limited, Belmont, County Durham

  • Full time
  • Permanent
  • Apprenticeship programme

Apply on company site

Posted today, 9 Jul

Cloud Engineer

Salary Not Specified

evoke plc, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Successful jobseekers create high quality email alerts

A great alert means less time searching & more time applying.

Developer - Automation te...

Salary Not Specified

evoke plc, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Lead Test Engineer (Secur...

Salary not available. View on company website.

Government Digital & Data, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Test Engineer (Security) ...

Salary not available. View on company website.

Government Digital & Data, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Staff Backend Engineer - ...

£121116

Grafana Labs, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Cloud Architect

Salary Not Specified

Sitel, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Formal Methods Engineer -...

Salary not available. View on company website.

Io Global, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

IT Support Technician, Op...

Salary not available. View on company website.

Amazon.com, Inc, Newtown, Stockton-on-Tees

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Lead Test Engineer (Secur...

Salary not available. View on company website.

Companies House, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Senior Test Engineer (Sec...

Salary not available. View on company website.

Companies House, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Solution Architect

Salary Not Specified

Version 1 Solutions Limited, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Application Support Lead

Salary not available. View on company website.

Department for Business and Trade, Pierremont, Darlington

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

MAXIMO Application Suite ...

£115000

General Dynamics Information Technology, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Network Architect

Salary Not Specified

Cencora, Inc., Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

People Analyst

£10000

The Wave, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Third Party Risk Lead

Salary Not Specified

Admiral Group Plc, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Senior Software Engineer ...

Salary not available. View on company website.

Mozilla, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul

Juju Software Engineer (G...

Salary not available. View on company website.

Canonical Ltd., Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 days ago, 7 Jul
Close

Customer Experience Analyst - NS&I - HEO

Salary not available. View on company website.

Government Digital & Data, Durham

  • Remote working
  • Full time
  • Permanent

Posted today, 9 Jul

Job ref: 0c82dadd41434285bf7443f9dbcfcf18

Full Job Description

As a Customer Experience Analyst, you'll be at the heart of how we understand our services, as well as how we connect with our customers. The role will help us build our expertise in customer experience data and develop new ways to drive analysis, targeting and experimentation that will inform our service. You will establish new ways of working with NS&I's service delivery providers across our key customer touchpoints to ensure that data defines the personalisation of our customer experience and we align to our customer principles to make it easy for our customers and evolve our service to their needs. The role holder will also influence and build relationships across NS&I to embed new ways of working with a core Data & CRM team, Content team and Service Design & Development teams.,

  • Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions.
  • Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports to ensure they are established as NS&I transforms its business and meet business users needs.
  • Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms.
  • Work collaboratively with members of the Data & CRM team and other areas of the business to understand campaign development and evaluation and embed standards across the team.
  • Data Definition
  • Work with our service delivery partners to define and deliver data into key customer touchpoints to drive our goals of continuous improvement, personalisation of our service and delivering against our customer principles.
  • Deliver data into customer touchpoints to enable services to be personalised according to customer need. Ensure data supports robust evaluation and experimentation.
  • Share insights and evaluations across the business, to improve visibility of work, spark ideas and increase the rate at which we can innovate our services.
  • Working with others
  • Support other members of the Data & CRM team as required, converting insight into targetable audiences for customer experience and communications.
  • Develop a clear briefing process for stakeholders to request changes to analytics, to ensure resulting reports are clear, concise, and widely reusable. Work with analytics colleagues to develop and support a single front door for insight.
  • Establish a process for continuous review and improvement of reporting, to drive increased understanding of our customer experience. Ensuring we maintain reporting standards, taxonomies and definitions.
  • Cascade and share new ways of working with the Data & CRM team and the wider NS&I Data Community, Salary, remote work... Define all the criteria that are important to you.
  • Get discovered
  • Recruiters come directly to look for their future hires in our CV library.
  • Join a community
  • Connect with like-minded tech and IT professionals on a daily basis through our forum.

  • Substantial experience in designing and running analysis, reports and visualisations to create actionable insight that informs business decisions about customer experience
  • Essential technical knowledge
  • Substantial knowledge of relational database analysis, report building and data mining
  • Solid experience in digital analytics tools (e.g. Google Analytics, Adobe Analytics etc)
  • Solid working knowledge of a data coding language (e.g. R, Python, SAS, SQL)
  • Strong experience using data visualisation tools (e.g. Tableau, Power BI etc)
  • Advanced knowledge of Excel, PowerPoint etc
  • Essential skills
  • Ability to communicate insights and make recommendations that engage stakeholders and influence decisions.
  • Experienced in campaign design, A/B testing and experimentation.
  • Behaviours We'll assess you against these behaviours during the selection process:
  • Changing and Improving
  • Communicating and Influencing
  • Managing a Quality Service
  • Working Together
  • We only ask for evidence of these behaviours on your application form:
  • Changing and Improving
  • Communicating and Influencing

Do you like this job?

We can email jobs like this to your inbox

  • Facebook

Copy the direct link to this job

www.jobs24.co.uk/job/customer-experience-analyst-ns-i-heo-125355620
Displaying results 1 to 20 of 26 found
Jobs by core skill

Tech / Digital / It

Create a high quality job alert