13 Permanent, Tech / Digital / IT jobs in Oldbury, Shropshire

Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Join SIPS Education as a Project and Technical Support Officer and play a pivotal role in supporting educational IT applications and infrastructure. This hybrid role will have you working both at customer sites and remotely Why Join Us? At SIPS Education, we are committed to being a trusted support partner to our customers. You'll be part of a dedicated team that values innovation, professional growth, and the continuous improvement of our services. If you are passionate about IT and education, and ready to take on a challenging and rewarding role, we want to hear from you.,

• Technical Support: Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
• System Management: Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally. Maintain all technical documentation relating to a customer site.
• Project Assistance: Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases.
• Service Support: Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process.
• Quality Service: Strive to deliver the highest quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff.
  
  Technical Expertise: Proficient in Microsoft 365 administration and management, including Entra ID and Intune.
An understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSi, WDS, MDT, Print Management. Experience of working with and managing wired and wireless network solutions, HP Aruba and CISCO Meraki is favourable. Proficient in supporting and managing MDM solutions, Intune and Meraki is favourable. Experienced in dealing with Windows desktop end user support. Customer Service Skills: Excellent communication skills, with the ability to explain technical issues to non-technical users. Self-Motivated: Ability to work on your own initiative and manage your workload effectively. Team Collaboration: Willingness to support all aspects of IT services and assist other colleagues across IT, as required. Documentation Skills: Ability to create and maintain procedural and technical documentation. Special Conditions:
• Out of hours work may be necessary to meet operational needs.
• Regular travel to customer sites as part of the role.
• Hybrid working, This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role.
  
  Founded in 2012, SIPS Education is a mutual company majority owned by the education settings that we provide services to. Every new client who comes to us for service provision becomes an owner in our business.
We are a not for profit company which enables us to invest in the business and provide bespoke services based on your individual school needs. We also have one over-riding focus: to improve outcomes for children and young people through the provision of high quality school support and school improvement services. SIPS Education has a large team of teaching practitioners, educational professionals and support staff who are fully committed to sharing their expertise and best practice experience. Combined, this represents a huge body of knowledge covering all schools, all ages and all disciplines, both in the classroom and in support of areas such as IT and governance. We can deliver these as stand-alone services, or in combination, and either wholly, or in close partnership with your colleagues in school. Look on us as an extension of your teaching staff, and as an organisation that shares your passion for teaching and for giving young people a rewarding learning experience. In all our work, we strive to deliver quality and exceed expectations. In all our services, we aim for versatility and responsiveness.