34 Tech / Digital / IT jobs in Newman's Green, Suffolk

Are you a motivated and customer-focused IT professional looking to develop your career in a dynamic service environment? Join us at Practice Plus Group as an IT Service Desk Analyst, where you'll be part of a dedicated team supporting over 10,000 users across 100+ sites. Based at Brunel Court in Colchester, this is an exciting opportunity to deliver first-class IT support that directly impacts the delivery of healthcare services across the UK. You'll work a rotating shift pattern between 7:30am and 6:00pm, Monday to Saturday, helping ensure the IT Service Desk delivers responsive, efficient, and professional service every day. As a key member of our Service Desk team, you will:

• Provide first-line technical support and excellent customer service to users across multiple locations
• Log, prioritise, and resolve incidents in real-time using our call management system (Manage Engine Service Desk Plus)
• Monitor, assign, and track the progress of incidents, ensuring communication and resolution meets agreed service levels
• Work collaboratively with internal IT teams and external third-party suppliers to resolve technical issues
• Keep customers informed throughout the support process and ensure resolution is followed up appropriately
• Assist with project work and maintain up-to-date service documentation
• Contribute to the continuous improvement of service delivery by following ITIL best practices
• Help maintain a positive team culture and contribute to knowledge sharing within the department
  
  Good working knowledge of Microsoft operating systems and common IT infrastructure components
• Experience with network principles, mobile devices, Active Directory, and general hardware troubleshooting
• Excellent communication skills-both written and verbal-with the ability to provide clear and empathetic support
• Strong organisational and time management skills
• A proactive, professional, and customer-focused attitude
• The ability to manage calls efficiently and effectively in a fast-paced environment
• A commitment to learning, development, and teamwork
• Confidence working independently and under pressure while maintaining a calm, solution-oriented approach
• Experience working with an ITIL-based service desk - Desirable
• Familiarity with service desk tools like Manage Engine Service Desk Plus - Desirable
  
  At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.
  
  Annual salary up to £27,000 based on experience
• Work a rotating shift pattern between 7:30am and 6:00pm, Monday to Saturday
• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development
• 25 days holiday increasing with service up to a maximum of 29 days plus bank holidays
• Mandatory training through our excellent in-house education programme