Lead IT Service Manager -...
Salary not available. View on company website.
Crown Prosecution Service, Kilsby, Northamptonshire
- Full time
- Temporary
Apply on company site
Posted 3 days ago, 10 Aug
Lead IT Service Manager - Infrastructure and Application Management
Salary not available. View on company website.
Crown Prosecution Service, Kilsby, Northamptonshire
- Onsite working
- Full time
- Temporary
Posted 3 days ago, 10 Aug
Job ref: 39e466bc740749e68676f6c26c271a26
Full Job Description
As a Lead IT Service Manager, you are responsible for the technical management of a range of systems and service integrations, necessary to maintain and evolve the CPS Case Management systems, both from an infrastructure and a software development lifecycle point of view. The key challenge will be to evolve our internal capability to create future proofed tools for our users, whilst ensuring the existing operational systems continue to function reliably.
You will ensure the technical integrity of platforms supporting live operations, by overseeing the suppliers who maintain the core platform.
You will be expected to engage with suppliers and internal Solutions teams ensuring there is collaboration in areas such as design, implementation and triage.
The role sits within the CPS User Support function, working closely with Technical Architecture and Service Delivery colleagues, to protect the integrity of the service.
Regular travel to both York and London offices will be required.
The Crown Prosecution Service is based in England and Wales. If you're applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There's no guarantee that we will grant this approval.
You must be aged 16 before starting in this role. The start date is expected to be 8-12 weeks after the application deadline.
As part of this role, you are expected to undertake direct line management responsibilities., + You ensure the technical integrity of the CPS infrastructure. You will play a key role in the DID Senior Leadership Team to ensure CPS Infrastructure is up to date, minimising technical debt.
+ You own and manage expenditure on upgrades and submit financial information and reporting on a monthly basis to the Finance Directorate's Financial Accounting Managers.
+ You are responsible for a multi-million pound infrastructure and interfaces and for creating and following a strategy for infrastructure maintenance, with proposals for an annual budget plan. You work with current and potential suppliers, ensuring they are work collaboratively on the key technologies from which the CPS are likely to benefit.
+ You make key prioritisation decisions against the strategic objectives and priorities and make appropriate assessment against requirements to ensure the CPS internal Infrastructure is managed appropriately.
+ You balance priorities across the enterprise, ensuring the platform and tools are secure and future proofed.
A copy of the full job description is available if requested from benjamin.ross-russell@cps.gov.uk, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Recruitment process
The recruitment process consists of an online application, interview and assessment. These are expected to take place on w/c 22nd September and w/c 29th September 2025.
Your interview takes place online through Microsoft Teams. A member of our recruitment team will be in touch with guidance. If you have any queries about this, contact benjamin.ross-russell@cps.gov.uk
You should keep these weeks free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it.
Assessment
We ask you to complete an assessment as part of the recruitment process for this role. We will provide details 1 week prior to your interview.
Personal statement
We ask you to complete a personal statement of no more than 1,250 words. You need to address the core behaviours for this role, which are:
1. Managing a quality service - lead behaviour
2. Leadership
3. Making effective decisions
You also need to demonstrate the following experience required for this role:
+ experience in either managing Infrastructure lifecycle or software development frameworks.
In addition, you need to demonstrate the Crown Prosecution Service or Civil Service values.
The panel has the right to assess the lead behaviour 'managing a quality service' first. If the standard on this behaviour isn't met, the other behaviours won't be considered and your application won't progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order., It's your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.
If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes.
Strengths
Strengths are tested at interview stage - the strengths tested are not shared before the interview.
AI
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Other
This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department.
Clearance
If successful, you are required to secure a Disclosure and Barring Service check, for which you must have a current valid UK address.
If successfully appointed, we ask you to complete a character enquiry form and nationality and immigration questionnaire.
If you're a Crown Prosecution Service member of staff, you won't need to do a Disclosure and Barring Service check as you already hold this clearance.
The job you're applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesn't apply. You're required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that haven't been disclosed.
Reserve list
If you're recommended by the selection panel but not appointed to the current vacancy, you're put on a reserve list for 12 months. You may be offered another Lead IT Service Manager post in CPS - HQ Digital and information directorate if a vacancy comes up during this period. We may also approach candidates on the waiting list to fill other roles that require similar knowledge and experience.
Feedback
We only provide feedback if you attend an interview or assessment.
Fraud check
The Crown Prosecution Service provides a Fair Processing Notice to all new applicants after they've been successful at interview. These candidates are informed that, as one aspect of pre-employment screening, their personal details - name, National Insurance number and date of birth - are checked against the Internal Fraud Database. We won't employ anyone included on the database unless they can demonstrate exceptional circumstances.
The Strategic Resourcing team in the Crown Prosecution Service will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud Database., + UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
+ experience in either managing Infrastructure lifecycle or software development frameworks.
+ wide knowledge of Information Technology coming from a background in architecture, software design or IT Operations, demonstrating technical integration skills e.g. Windows, Linux, Oracle, .Net and Open source development.
+ experience in managing hardware and software replacement cycles.
+ experience of working with IT suppliers in identifying and achieving upgrades.
It is desirable that you have the below experience but this is not required to apply:
+ use of the Jira, Confluence, Azure DevOps and Service Now.
+ experience of drafting business cases., + Managing a Quality Service
+ Leadership
+ Making Effective Decisions
+ Developing Self and Others, We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against grade 7 in the Civil Service success profiles behaviours framework. We are assessing 4 behaviours at interview stage.
1. Managing a quality service - interview
2. Leadership - interview
3. Making effective decisions - interview
4. Developing self and others - interview
+ wide knowledge of Information Technology coming from a background in architecture, software design or IT Operations, demonstrating technical integration skills e.g. Windows, Linux, Oracle, .Net and Open source development - interview and assessment
+ experience in managing hardware and software replacement cycles - interview and assessment
+ experience of working with IT suppliers in identifying and achieving upgrades - interview and assessment
We understand interviews can be stressful, and we want to ensure you are able to best represent your skills so the interview questions will be provided in advance, 1 week prior to your interview.
Information sessions
We are holding a series of information sessions - these are live webchats where you can ask us any queries you may have about your application, the process or the roles.
30 mins slots available on Thursday 21st and Thursday 28th August., Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Join the Crown Prosecution Service and find your purpose.
The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.
This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.
The Crown Prosecution Service commits to offer its employees the following experience.
+ You can do impactful, purposeful work that's making a difference to your local communities.
+ You are able to learn and grow, with access to the right opportunities and resources.
+ We care about your wellbeing.
+ We want you to feel valued, trusted and included.
We also offer the following range of benefits:
+ Civil Service contributory pension of up to 28.9%
+ 25 days' leave, increasing to 30 days after 5 years
+ £350 each year to spend on personal development
+ lawyer training programme for all new prosecutors
+ an extra privilege day to mark the King's birthday
+ competitive maternity, paternity and parental leave
+ flexible working including flexitime, and a family friendly approach to work
+ Cycle2Work scheme, employee savings.
Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact benjamin.ross-russell@cps.gov.uk
We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.
Alongside your salary of £56,640, Crown Prosecution Service contributes £16,408 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
You will ensure the technical integrity of platforms supporting live operations, by overseeing the suppliers who maintain the core platform.
You will be expected to engage with suppliers and internal Solutions teams ensuring there is collaboration in areas such as design, implementation and triage.
The role sits within the CPS User Support function, working closely with Technical Architecture and Service Delivery colleagues, to protect the integrity of the service.
Regular travel to both York and London offices will be required.
The Crown Prosecution Service is based in England and Wales. If you're applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There's no guarantee that we will grant this approval.
You must be aged 16 before starting in this role. The start date is expected to be 8-12 weeks after the application deadline.
As part of this role, you are expected to undertake direct line management responsibilities., + You ensure the technical integrity of the CPS infrastructure. You will play a key role in the DID Senior Leadership Team to ensure CPS Infrastructure is up to date, minimising technical debt.
+ You own and manage expenditure on upgrades and submit financial information and reporting on a monthly basis to the Finance Directorate's Financial Accounting Managers.
+ You are responsible for a multi-million pound infrastructure and interfaces and for creating and following a strategy for infrastructure maintenance, with proposals for an annual budget plan. You work with current and potential suppliers, ensuring they are work collaboratively on the key technologies from which the CPS are likely to benefit.
+ You make key prioritisation decisions against the strategic objectives and priorities and make appropriate assessment against requirements to ensure the CPS internal Infrastructure is managed appropriately.
+ You balance priorities across the enterprise, ensuring the platform and tools are secure and future proofed.
A copy of the full job description is available if requested from benjamin.ross-russell@cps.gov.uk, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Recruitment process
The recruitment process consists of an online application, interview and assessment. These are expected to take place on w/c 22nd September and w/c 29th September 2025.
Your interview takes place online through Microsoft Teams. A member of our recruitment team will be in touch with guidance. If you have any queries about this, contact benjamin.ross-russell@cps.gov.uk
You should keep these weeks free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it.
Assessment
We ask you to complete an assessment as part of the recruitment process for this role. We will provide details 1 week prior to your interview.
Personal statement
We ask you to complete a personal statement of no more than 1,250 words. You need to address the core behaviours for this role, which are:
1. Managing a quality service - lead behaviour
2. Leadership
3. Making effective decisions
You also need to demonstrate the following experience required for this role:
+ experience in either managing Infrastructure lifecycle or software development frameworks.
In addition, you need to demonstrate the Crown Prosecution Service or Civil Service values.
The panel has the right to assess the lead behaviour 'managing a quality service' first. If the standard on this behaviour isn't met, the other behaviours won't be considered and your application won't progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order., It's your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.
If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes.
Strengths
Strengths are tested at interview stage - the strengths tested are not shared before the interview.
AI
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Other
This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department.
Clearance
If successful, you are required to secure a Disclosure and Barring Service check, for which you must have a current valid UK address.
If successfully appointed, we ask you to complete a character enquiry form and nationality and immigration questionnaire.
If you're a Crown Prosecution Service member of staff, you won't need to do a Disclosure and Barring Service check as you already hold this clearance.
The job you're applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesn't apply. You're required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that haven't been disclosed.
Reserve list
If you're recommended by the selection panel but not appointed to the current vacancy, you're put on a reserve list for 12 months. You may be offered another Lead IT Service Manager post in CPS - HQ Digital and information directorate if a vacancy comes up during this period. We may also approach candidates on the waiting list to fill other roles that require similar knowledge and experience.
Feedback
We only provide feedback if you attend an interview or assessment.
Fraud check
The Crown Prosecution Service provides a Fair Processing Notice to all new applicants after they've been successful at interview. These candidates are informed that, as one aspect of pre-employment screening, their personal details - name, National Insurance number and date of birth - are checked against the Internal Fraud Database. We won't employ anyone included on the database unless they can demonstrate exceptional circumstances.
The Strategic Resourcing team in the Crown Prosecution Service will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud Database., + UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
+ experience in either managing Infrastructure lifecycle or software development frameworks.
+ wide knowledge of Information Technology coming from a background in architecture, software design or IT Operations, demonstrating technical integration skills e.g. Windows, Linux, Oracle, .Net and Open source development.
+ experience in managing hardware and software replacement cycles.
+ experience of working with IT suppliers in identifying and achieving upgrades.
It is desirable that you have the below experience but this is not required to apply:
+ use of the Jira, Confluence, Azure DevOps and Service Now.
+ experience of drafting business cases., + Managing a Quality Service
+ Leadership
+ Making Effective Decisions
+ Developing Self and Others, We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against grade 7 in the Civil Service success profiles behaviours framework. We are assessing 4 behaviours at interview stage.
1. Managing a quality service - interview
2. Leadership - interview
3. Making effective decisions - interview
4. Developing self and others - interview
+ wide knowledge of Information Technology coming from a background in architecture, software design or IT Operations, demonstrating technical integration skills e.g. Windows, Linux, Oracle, .Net and Open source development - interview and assessment
+ experience in managing hardware and software replacement cycles - interview and assessment
+ experience of working with IT suppliers in identifying and achieving upgrades - interview and assessment
We understand interviews can be stressful, and we want to ensure you are able to best represent your skills so the interview questions will be provided in advance, 1 week prior to your interview.
Information sessions
We are holding a series of information sessions - these are live webchats where you can ask us any queries you may have about your application, the process or the roles.
30 mins slots available on Thursday 21st and Thursday 28th August., Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Join the Crown Prosecution Service and find your purpose.
The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.
This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.
The Crown Prosecution Service commits to offer its employees the following experience.
+ You can do impactful, purposeful work that's making a difference to your local communities.
+ You are able to learn and grow, with access to the right opportunities and resources.
+ We care about your wellbeing.
+ We want you to feel valued, trusted and included.
We also offer the following range of benefits:
+ Civil Service contributory pension of up to 28.9%
+ 25 days' leave, increasing to 30 days after 5 years
+ £350 each year to spend on personal development
+ lawyer training programme for all new prosecutors
+ an extra privilege day to mark the King's birthday
+ competitive maternity, paternity and parental leave
+ flexible working including flexitime, and a family friendly approach to work
+ Cycle2Work scheme, employee savings.
Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact benjamin.ross-russell@cps.gov.uk
We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.
Alongside your salary of £56,640, Crown Prosecution Service contributes £16,408 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
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