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Salary not available. View on company website.
Virgule International Limited, Leicester
- Remote working
- Full time
- Permanent
Posted today, 13 Aug
Job ref: fa912bf1c50840f986952adfef8b5dbb
Full Job Description
Monitor and support all core modules including Order Management System (OMS), Trading, Performance & Attribution, Risk & Compliance, Charles River Cloud and Reporting Engine
Triage and manage incidents and service requests using Charles River Support Portal, Infor Support Portal, Zendesk, and Freshservice.
Coordinate with CRD (Charles River Development) support and internal teams for issue escalation, tracking, and resolution.
Use Charles River API to troubleshoot data integration issues and validate system-to-system workflows.
Maintain knowledge of Charles River Cloud infrastructure and release schedules; perform regression testing during upgrades or patch cycles.
Support end-users during daily investment operations, ensuring system availability and integrity.
Investigate and resolve data discrepancies and trade breaks in coordination with custodians and downstream systems.
Analyze compliance breaches and system alerts using the Charles River Compliance module and assist with rule interpretation.
Generate reports and support custom reports via the Charles River Reporting Engine.
Document known issues, solutions, and procedural guides in a knowledge base to aid in future support.
Bachelor's degree in information technology, Finance, or related field.
3-6 years of experience supporting Charles River IMS in an asset management, wealth management, or investment operations environment.
Hands-on knowledge of Charles River OMS, Trading, Risk & Compliance, Performance & Attribution, and Reporting modules.
Experience supporting or working within Charles River Cloud environments.
Familiarity with Charles River APIs and data integration concepts.
Experience with issue tracking and support tools: Zendesk, Fresh service, Infor Support Portal, and Charles River Support Portal.
Strong troubleshooting skills and ability to diagnose and resolve applications, user, and data-related issues.
Familiarity with SQL and data validation techniques to investigate issues.
Understanding of trade lifecycle and regulatory compliance processes in financial services.
Excellent communication skills with the ability to support both technical and non-technical users.
Strong documentation and knowledge management practices.
