Senior EUC Engineer
Salary not available. View on company website.
Driver and Vehicle Licensing Agency (DVLA), Abertawe
- Full time
- Temporary
Apply on company site
Posted 1 week ago, 15 Jul
German Frontline Customer...
Salary not available. View on company website.
CPL Group, Tremains, Pen-y-bont ar Ogwr - Bridgend
- Full time
- Temporary
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Posted 2 weeks ago, 12 Jul
IT Business Analyst, M&S ...
Salary Not Specified
Norgine B.V., Cefn Hengoed, Caerffili - Caerphilly
- Full time
- Temporary
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Posted 2 weeks ago, 7 Jul
Salary not available. View on company website.
Driver and Vehicle Licensing Agency (DVLA), Abertawe
- Onsite working
- Full time
- Temporary
Posted 1 week ago, 15 Jul
Job ref: c51d1036216f416cb4c9554c158f4e9b
Full Job Description
An End User Computing Engineer is responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services.
A senior end user computing engineer provides leadership to the EUC function. They have expert technical understanding and are able to work well with vendors and suppliers. At this level, you will work with relevant IT operations and other functions, such as Estates, Networks, Telecoms and Data Cente Operations to ensure a smooth service for all stakeholders and customers (end users). They oversee the resolution of incidents and problems ensuring they are dealt with in a timely manner.
Responsibilities
Your responsibilities will include but will not be limited to:
+ Management and technical direction of the End User Compute 2nd line function
+ Responsibility for building, configuring and deploying all end-user hardware and software across DVLA estate
+ Responsible for the identifying, ordering and provision of IT Hardware and Software relating to the end user and managing all End User Compute related contracts and spend
+ Ownership of the DVLA tech refresh policy
For further information about the role please see the attached role profile.
Additional Information
Full time roles at DVLA consist of 37 hours per week. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
This role is not hybrid; it will be office-based in Swansea. We would encourage you discuss the working arrangements for this role with us during the recruitment process.
The role also includes occasional travel to our Birmingham office, with possible overnight stays, however you will be notified in advance.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public., We'll assess you against these behaviours during the selection process:
+ Delivering at Pace
+, Communicating and Influencing, For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria:
o Leadership of an end user compute function
o Managing a wide range of stakeholders across a large organisation
o Managing large scale hardware deployments across multiple sites
Click here for further guidance on writing a CV and personal statement.
The sift is due to take place on Monday 28th July 2025.
Interviews will be held on Thursday 7th and Friday 8th August 2025.
This interview will be conducted on site at DVLA. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
o an interview
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. To allow for meaningful checks to be carried out, candidates will be required to have at least 5 years continuous residency in the UK. All applicants for this role must ensure that they meet this minimum residency requirement - if you do not, your application will be withdrawn.
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
If your application is successful but you have been dismissed from the Civil Service within the last 12 months, your application could be removed at the pre-employment checking stage.
NSV
For further information on National Security Vetting please visit the Demystifying Vetting website.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Are you passionate about IT?
Can you provide exceptional support to a large end user group across multiple sites?
Do you have experience of setting technical direction within an IT operations environment?
If so, we would love to hear from you!, You will bring an experienced, enthusiastic and proactive attitude with a willingness to share and learn new technologies.
You will have a strong IT Operations background particularly within EUC (End User Compute).
You will have strong internal and external stakeholder engagement experience and the ability to influence across all grades within the organisation.
You will be committed, innovative and driven, leading from the front by contributing to the development and continual enhancement of services.
You will be a motivated self-starter with the drive to work autonomously.
Additional skills and experiences
You will have knowledge and experience in a wide range of different operating systems and applications which will include the following but not limited to:
+ Microsoft Endpoint Configuration Manager
+ Microsoft Intune
+ Microsoft Intune and Auto Pilot
+ Microsoft Azure Active Directory
+ Microsoft Office 365
+ Modern Enterprise Software Management Skills
+ MacOS
At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that'll wash across the nation. Here the work you're doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.
To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.
Alongside your salary of £42,848, Driver and Vehicle Licensing Agency contributes £12,413 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Passionate, reliable and always willing to push yourself and those around you, you'll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:
+ Best in class learning and development tailored to your role
+ An environment with flexible working options where we encourage a great work-life balance
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
+ Generous employer contribution of 28.97%, depending on chosen pension scheme
+ Digital communities with clear career frameworks
+ On-site gym plus personal training available (membership applies)
+ On-site nursery, restaurants and coffee bar
+ 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King's birthday
+ Free parking
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information., This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
o UK nationals
o nationals of the Republic of Ireland
o nationals of Commonwealth countries who have the right to work in the UK
o nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
o nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
o individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
o Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
A senior end user computing engineer provides leadership to the EUC function. They have expert technical understanding and are able to work well with vendors and suppliers. At this level, you will work with relevant IT operations and other functions, such as Estates, Networks, Telecoms and Data Cente Operations to ensure a smooth service for all stakeholders and customers (end users). They oversee the resolution of incidents and problems ensuring they are dealt with in a timely manner.
Responsibilities
Your responsibilities will include but will not be limited to:
+ Management and technical direction of the End User Compute 2nd line function
+ Responsibility for building, configuring and deploying all end-user hardware and software across DVLA estate
+ Responsible for the identifying, ordering and provision of IT Hardware and Software relating to the end user and managing all End User Compute related contracts and spend
+ Ownership of the DVLA tech refresh policy
For further information about the role please see the attached role profile.
Additional Information
Full time roles at DVLA consist of 37 hours per week. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
This role is not hybrid; it will be office-based in Swansea. We would encourage you discuss the working arrangements for this role with us during the recruitment process.
The role also includes occasional travel to our Birmingham office, with possible overnight stays, however you will be notified in advance.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public., We'll assess you against these behaviours during the selection process:
+ Delivering at Pace
+, Communicating and Influencing, For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria:
o Leadership of an end user compute function
o Managing a wide range of stakeholders across a large organisation
o Managing large scale hardware deployments across multiple sites
Click here for further guidance on writing a CV and personal statement.
The sift is due to take place on Monday 28th July 2025.
Interviews will be held on Thursday 7th and Friday 8th August 2025.
This interview will be conducted on site at DVLA. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
o an interview
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. To allow for meaningful checks to be carried out, candidates will be required to have at least 5 years continuous residency in the UK. All applicants for this role must ensure that they meet this minimum residency requirement - if you do not, your application will be withdrawn.
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
If your application is successful but you have been dismissed from the Civil Service within the last 12 months, your application could be removed at the pre-employment checking stage.
NSV
For further information on National Security Vetting please visit the Demystifying Vetting website.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Are you passionate about IT?
Can you provide exceptional support to a large end user group across multiple sites?
Do you have experience of setting technical direction within an IT operations environment?
If so, we would love to hear from you!, You will bring an experienced, enthusiastic and proactive attitude with a willingness to share and learn new technologies.
You will have a strong IT Operations background particularly within EUC (End User Compute).
You will have strong internal and external stakeholder engagement experience and the ability to influence across all grades within the organisation.
You will be committed, innovative and driven, leading from the front by contributing to the development and continual enhancement of services.
You will be a motivated self-starter with the drive to work autonomously.
Additional skills and experiences
You will have knowledge and experience in a wide range of different operating systems and applications which will include the following but not limited to:
+ Microsoft Endpoint Configuration Manager
+ Microsoft Intune
+ Microsoft Intune and Auto Pilot
+ Microsoft Azure Active Directory
+ Microsoft Office 365
+ Modern Enterprise Software Management Skills
+ MacOS
At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that'll wash across the nation. Here the work you're doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.
To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.
Alongside your salary of £42,848, Driver and Vehicle Licensing Agency contributes £12,413 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Passionate, reliable and always willing to push yourself and those around you, you'll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:
+ Best in class learning and development tailored to your role
+ An environment with flexible working options where we encourage a great work-life balance
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
+ Generous employer contribution of 28.97%, depending on chosen pension scheme
+ Digital communities with clear career frameworks
+ On-site gym plus personal training available (membership applies)
+ On-site nursery, restaurants and coffee bar
+ 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King's birthday
+ Free parking
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information., This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
o UK nationals
o nationals of the Republic of Ireland
o nationals of Commonwealth countries who have the right to work in the UK
o nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
o nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
o individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
o Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
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www.jobs24.co.uk/job/senior-euc-engineer-125380364