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Salary not available. View on company website.
Knowsley Council, Huyton Park, Knowsley
- Remote working
- Full time
- Permanent
Posted 2 days ago, 25 Jul
Job ref: 279c35319ee14757aa5de4d266bb5083
Full Job Description
If so, you may be the perfect candidate for this role.About the RoleKnowsley Council is seeking a motivated and enthusiastic Trainee IT Officer to join our Production Support team within the wider IT Service.This is an exciting opportunity to build a strong foundation for a career in IT. You'll be part of the frontline support team, helping to resolve technical issues experienced by council staff using Microsoft 365, laptops, and Android mobile devices configured with Microsoft 365 apps (such as Outlook, Teams, and OneDrive). Your work will help keep essential council services running smoothly.You'll also have the chance to gain insight and experience in other areas of IT including infrastructure, cyber security, and application support. As the Council continues to explore and adopt innovative technologies such as AI, you may also support colleagues in using new digital tools and help document best practices as part of wider service improvement.Key Responsibilities
- Provide first-line support to users for issues relating to Microsoft 365, laptops, and Android mobile devices.
- Assist in logging, tracking, and resolving IT support tickets.
- Learn to install, configure, and maintain software and hardware to agreed standards.
- Maintain accurate records and support the creation of system documentation.
- Help extract reports and useful information from systems using internal tools.
- Collaborate with other IT teams to gain exposure to infrastructure, security, and application support disciplines.
- Support colleagues and end users as the Council explores modern digital tools and AI-based solutions.
- Work in a hybrid setting, attending Knowsley Council offices when required.
- Follow all Council policies and procedures relevant to your role.
Has a genuine interest in IT and digital technology. - Is eager to learn and develop practical IT skills.
- Communicates clearly and works well with others.
- Is enthusiastic, reliable, and committed to delivering a quality service.
- Has an interest in emerging technology, including automation and artificial intelligence.
- Embraces the values of Knowsley Better Together - working collaboratively, respectfully, and with integrity.
Are you passionate about solving technical problems and helping people get the most from their digital tools? - Do you enjoy working with technology and want to gain real-world experience across different areas of IT?
- Are you curious about how new technologies like artificial intelligence are shaping the future of digital services?, A permanent opportunity to start your career in IT.
- A structured learning and development programme with ongoing support and mentoring.
- Exposure to multiple areas of IT within a supportive and friendly team.
- Opportunities to work on real-life technical issues and digital innovation projects.
- Hybrid working options to support your work-life balance.
- A positive and inclusive working environment within local government.