Introduction

Apprenticeship role supporting AI and automation projects while studying towards the Level 4 AI & Automation Practitioner standard. Gain hands-on experience with Microsoft 365 Copilot, Power Platform and AI tools alongside experienced professionals.

About the Employer

Millennium provides friendly, reliable IT, telecoms, security and AI services across the East Midlands. From fixed-price support contracts and phone systems to cyber security and AI tools that automate the everyday and unlock new ways of working, we keep your business running and innovating.

What You'll Do

Support the development and implementation of AI and automation solutions for internal and customer-facing projects
Assist with Microsoft 365 Copilot deployments and user adoption activities
Help configure workflow automations using Microsoft Power Platform and other automation technologies
Support the development of AI assistants, chatbots and knowledge management solutions
Work with colleagues to analyse business processes and identify automation opportunities
Assist with gathering customer requirements and documenting technical solutions
Test AI solutions prior to deployment to verify quality and reliability
Support software integrations between business applications and cloud platforms
Monitor automated workflows and AI solutions to ensure ongoing performance
Produce user guides, process documentation and technical documentation
Assist with data preparation, cleansing and validation for AI applications
Learn and apply AI governance, responsible AI, cyber security and data protection best practices
Participate in project meetings and provide progress updates
Deliver a professional level of service when supporting colleagues and clients

Training Outcome

On successful completion of the apprenticeship, there is the opportunity to progress into a permanent full-time position within the team

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Microsoft 365 familiarity
Awareness of AI tools
Basic coding/scripting
Automation platform awareness
Understanding of APIs/data

Qualifications

Essential - GCSE - any other 3 subjects (excluding English and Maths) - A*-C/9-4 or equivalent
Essential - GCSE - English - A*-C/9-4 or equivalent
Essential - GCSE - Maths - A*-C/9-4 or equivalent

Course Information

Course: Artificial intelligence (AI) and automation practitioner (level 4)

Level: 4

Route: Digital

Apprenticeship Level: Higher

Working Arrangements

Working Week: Monday - Friday, 9.00am - 5.30pm.

Expected Duration: 1 Year 4 Months

Training Provider: VELOCITY 1ST LIMITED

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