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Ricoh Today, West Carr, City of Kingston upon Hull
- Onsite working
- Full time
- Permanent
Posted 5 days ago, 4 Oct
Job ref: 25c7d6e22f9a4398b83118bd5ce609f9
Full Job Description
- Undertake day to day operational work (including server / desktop / laptop / patching / LAN / printer / software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are kept to an absolute minimum & meet contractual requirements.
- Ensure that excellent levels of customer service are provided to meet the customers' requirements to maintain high customer satisfaction which will contribute to contract retention and renewal.
- Ensure that all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line with ITIL best practice.
- To comply with Ricoh and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of all employees.
- Escalate to the Service Delivery Manager / Service Operations Manager any issues with the services Ricoh provide that will not meet the respective service/project delivery targets.
- Completes any other relevant duties applicable to the scope of the role as requested to meet the requirements of the contract or if requested by the Service Delivery Manager/Service Operations Manager.
- Ensure Minor Change, Incidents and any Work Package or Project work are scheduled/undertaken to ensure that all agreed timescales and service levels are met.
- Maximise revenue by identifying potential business, ITS and professional service opportunities, whilst carrying out day-to-day duties. You will ideally have Technical
- Proven experience of the build and configuration of standard desktop / laptop technology
- Experience of providing software support and installation services across a range of industry standard applications and operating systems
- Experience of providing hardware break fix services across standard desktop / laptop environments
- Experience of providing network support services across standard network environments General
- ITIL - Foundation or the appropriate on the job experience
- Good organiser, priority driven, and able to multi-task to meet service priorities
- Methodical with attention to detail, but prepared to meet customer expectations
- Communicate effectively with strong customer focus Experience of working in a client facing environment
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing
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