Introduction

We are now looking for a driven and enthusiastic new member of the team who sees their career as developing within broad IT support functions, has a passion for their subject, and a clear flair for technology.

About the Employer

Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 34 years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years.

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.

Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. building a significant private sector client portfolio.

What You'll Do

We are looking for someone who already has some work experience and a basic level of industry knowledge, rather than a school leaver with no workplace experience. We are particularly keen to consider candidates from disadvantaged backgrounds who may benefit from the opportunity to develop their skills and progress their career through an apprenticeship.

Key Tasks:

Provide first line support to all colleagues via the various request methodologies (Phone / Ticket System etc)
Manage requests via ticketing system (Case Management) within Salesforce
Support Hardware / Software issues on company’s devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices)
Manage accounts and licencing via Microsoft Administration Portal
Process invoicing each month for various software which is managed within IT Team
Assist with any project work where required, along with putting forward suggestions for best technology practice within Methods group
Create clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes
Complete asset and compliance management via Microsoft Endpoint, and other technologies
Engage in asset purchasing and supplier relations where needed
Report faults and maintaining logs on network and laptops
Assist with inductions for new staff joining the company
Log and track identified IT problems through to resolution
Helpdesk ticketing administration and ownership - ensuring tickets are kept up to date, responded to in a timely fashion, and the new tickets queue is kept as clear and actioned as possible

Essential Skills and Experience:

Good practical and demonstrable understanding of IT
Clear drive and enthusiasm for the subject
Previous experience of working to helpdesk ticket deadlines
Practical, good common sense, ability to use initiative / problem solve, multitask / work well under pressure
Excellent diplomacy skills, a helpful and very professional attitude to staff at all levels across all issues
Must have a good understanding of all MS Office Applications including SharePoint Online
Experience in supporting both Windows and MacOS laptops

Desirable Skills and Experience:

Experience with Azure functionality
Understanding of ITIL Principals
Previous IT support experience

Training Outcome

Potential full time position for the right candidate after completion of the apprenticeship.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative

Qualifications

Essential - GCSE - English - 4/C and above
Essential - GCSE - Maths - 4/C and above

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9.00am - 5.30pm.

Expected Duration: 1 Year 6 Months

Training Provider: LEEP TALENT LIMITED

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