Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another, This is a full-time role, however flexibility in this will be considered
We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
The base location for this role is Greggs House, Quorum Park, Newcastle Upon Tyne, NE12 8BU, Take overall accountability for the configuration of the WFM system, including forecasting, the labour model and scheduling rules
Maintain core configuration - pay codes, punch rules, scheduling rule sets, volume drivers, retail hierarchy, bank holidays and scheduled batch jobs
Apply robust change control: configuration changes are documented, tested and approved before going live
Manage system access, roles and permissions in line with governance
Work alongside IT to ensure that critical interfaces (POS, SuccessFactors, SAP Payroll, BI and the LaborPro labour standards feed) are defined, tested and working; review daily exceptions and resolve or escalate failures
Ensure that the WFM system is utilised effectively to produce accurate sales and labour forecasts aligned to shop types, sales channels and day-parts
Utilise the WFM system to provide labour schedules (rotas) for our shop teams which meet labour demand, availability and comply with all working time regulations, including preparation for the Employment Rights Act (ERA)
Work with the Finance team to ensure that system forecasts and labour costs are aligned with finance views and budgets, and that any differences and risks are clearly articulated
Model the impact operational changes will have on labour costs and the wage ratio
Work closely with the Labour Standards Manager to ensure labour standards are up to date, reviews are prioritised and LaborPro outputs flow correctly into UKG
Lead seasonal planning, including Christmas and New Year forecasts and plans
Act as the escalation point for complex system queries that cannot be resolved by Shop Support (via Hornbill) or shift leads in shops
Monitor support trends and take proactive steps to fix root causes
Work alongside third-party support partners (e.g. Axsium, Simms & Associates, UKG Support, Connors) to resolve issues and to develop and test new functionality
Keep process documentation and handover notes up to date to reduce reliance on any single person
Support delivery of colleague self-service functionality in the UKG app (time off, availability, shift swaps / open shifts) and adoption targets
Lead testing of new functionality and UKG releases, including test plans and impact on end users
Work alongside the training team so that changes to functionality are effectively trained out to shop teams
Work alongside retail teams to drive engagement and work collaboratively to overcome resistance or challenges; spending time in shops to improve both the end-user and customer experience
Understand operational challenges and propose effective solutions so that system outputs are credible
Support all central retail initiatives, ensuring effective labour planning underpins retail operations

You'll fit right into this role if you have...
Experience of working with WFM systems - UKG Pro WFM / Dimensions / Workforce Central (or Kronos)
Understanding of forecasting techniques, labour measurement and labour models
Understanding of timekeeping, pay rules, scheduling and UK working time regulations
Mathematical and analytical, with strong Excel skills
Experience of testing system changes and managing change control
Excellent communication skills at all levels, able to explain technical issues to non-technical colleagues and engage key stakeholders
Able to step in quickly, prioritise and work independently during a period of cover
Experience of labour standards software (e.g. Connors LaborPro)
Knowledge of system integrations, data feeds and reporting tools (e.g. Power BI, SQL, Boomi)
Experience of managing third-party suppliers or consultants
Multi-site retail or food-to-go experience

We have a fantastic opportunity to join the Workload Planning team at Greggs as a Labour Planning Manager on a 9-month fixed term contract.
Management Bonus Scheme which is worth up to 12.5% of your salary
Pension scheme with matching employer contributions up to 7%
Colleague discount, up to 50% off our own-produced products
Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
The opportunity to purchase additional annual leave twice a year
Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate
Private Medical Insurance which is free for you and subsidised for your dependants
Income Protection should you become unable to work due to long-term sickness
Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary
Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family
Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support
Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
Career progression and learning and development opportunities

3 temporary Tech / Digital / IT jobs in Hexham, Northumberland