User Support Analyst (VLE...
£45413
University of Cambridge, Newtown, Cambridge
- Part time
- Permanent
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Posted 2 weeks ago, 7 Jul
IT Technician - Assistant...
£39355
University of Cambridge, Newtown, Cambridge
- Part time
- Temporary
Apply on company site
Posted 2 weeks ago, 7 Jul
£45413
University of Cambridge, Newtown, Cambridge
- Onsite working
- Part time
- Permanent
Posted 2 weeks ago, 7 Jul
Job ref: a881522177f44094a9dd333d38e69d22
Full Job Description
University Information Services (UIS) wishes to appoint a User Support Analyst to join the multidisciplinary, and diverse, Teaching, Learning and Assessment (TLA) Systems team, supporting the University's central TLA Systems, primarily our VLE service, Moodle.
You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The TLA services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Academic Integrity (Turnitin). We consist of a Service Manager/Systems Manager, Delivery Manager, Team Leader, Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.
Our team work with academics and staff across a wide range of subjects and locations, providing TLA product specific advice, system, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the systems across the Institutions and Colleges of the University. You will improve the blended learning experience of students by offering guidance to academics, departmental administrators & computing officers, and provide systems advice to management and university governance groups.
You will play a vital part in the VLE service maintenance as well as expansion as it strives to meet the University's needs. During the annual VLE upgrade cycle, you will participate in evaluating change (including evaluation and testing) and updating help guides. You will be expected to ensure university policy compliance such as data retention, accessibility and GDPR in all calls answered, as well as resolve them in a timely manner.
You will provide 1st line helpdesk support to all-end users, ensuring assigned requests are managed according to procedures, using version control and release management standards and software. You will ensure the user's voice is considered within the service and take charge of basic user training, with a view to expend the TLA online training offering.
Please directly highlight how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.
You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The TLA services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Academic Integrity (Turnitin). We consist of a Service Manager/Systems Manager, Delivery Manager, Team Leader, Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.
Our team work with academics and staff across a wide range of subjects and locations, providing TLA product specific advice, system, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the systems across the Institutions and Colleges of the University. You will improve the blended learning experience of students by offering guidance to academics, departmental administrators & computing officers, and provide systems advice to management and university governance groups.
You will play a vital part in the VLE service maintenance as well as expansion as it strives to meet the University's needs. During the annual VLE upgrade cycle, you will participate in evaluating change (including evaluation and testing) and updating help guides. You will be expected to ensure university policy compliance such as data retention, accessibility and GDPR in all calls answered, as well as resolve them in a timely manner.
You will provide 1st line helpdesk support to all-end users, ensuring assigned requests are managed according to procedures, using version control and release management standards and software. You will ensure the user's voice is considered within the service and take charge of basic user training, with a view to expend the TLA online training offering.
Please directly highlight how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.
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