The Service Desk Analyst provides 1st and 2nd line technical support to Modulaire London HQ users and Algeco UK colleagues. The role delivers high-quality assistance across hardware, software, and modern workplace tools via phone, email, in-person support, and remote access. This position is customer-focused, proactive, and central to ensuring a seamless IT experience for all users.,

Deliver a high standard of customer service for all IT support
Take ownership of incidents and requests, ensuring timely resolution and clear communication throughout.
Log and manage all tickets within the service management system, maintaining accurate and detailed records.
Diagnose and resolve hardware and software issues for laptops, desktops, mobile devices, and business applications.
Provide hands-on support for London HQ users, including meeting room technology, onboarding, and device setup.
Escalate complex issues to specialist teams where
Coordinate with external suppliers when issues require third-party
Support users with training, guidance, and best-practice advice on IT tools and
Perform administrative tasks including ticket analytics, reporting and contributing to asset management.
Identify recurring issues, propose improvements, and contribute to root-cause
Ensure compliance with IT policies, security standards, and SOX

1 temporary Tech / Digital / IT jobs in Hartlepool