8 Temporary, Tech / Digital / IT jobs in Guildford

We are seeking an experienced Desktop Support Engineer to provide hands-on support for our end-user technology environment and associated field devices. You will work as part of a friendly and professional team, supporting a range of technologies including Microsoft productivity suite, desktop/laptop hardware, client-installed applications, meeting rooms, and video conferencing equipment. What You'll Be Doing:

• Provide technical support for aligned end-user technology platforms
• Act as a subject matter expert in supported platforms
• Deliver face-to-face support to maintain the end-user environment
• Ensure incidents and requests are logged, tracked, and resolved in line with agreed SLAs
• Communicate clearly with customers, colleagues, and 3rd-party suppliers
• Support monthly security patching and resolve any vulnerabilities promptly
  
  Proven experience in Desktop / End-User Support
• Strong knowledge of Microsoft productivity tools and desktop/laptop hardware
• Ability to work effectively in a customer-facing environment
• Excellent troubleshooting and communication skills
• Relevant technical certifications (desirable)
Measures of Success:
• Service Levels: Meeting agreed availability and response time metrics
• Expertise: Maintaining appropriate technical certifications
• Feedback: Positive customer satisfaction survey results
  
  Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners:
• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program - one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program.