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35 Permanent, Tech / Digital / IT jobs in Didcot, Oxfordshire

Application Support Engin...

Salary Not Specified

Simplyhealth, Reading

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jul

Workday Analyst

Salary not available. View on company website.

Williams Racing, Grove, Oxfordshire

  • Full time
  • Permanent

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Posted 3 days ago, 28 Jul

Regional SCADA Engineer

Salary not available. View on company website.

Thames Water Utilities Limited, Reading

  • Full time
  • Permanent

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Posted 3 days ago, 28 Jul

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Senior Security Penetrati...

Salary not available. View on company website.

Thames Water Utilities Limited, Reading

  • Full time
  • Permanent

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Posted 3 days ago, 28 Jul

Cyber Strategy & Portfoli...

Salary not available. View on company website.

Computacenter PLC, Reading

  • Full time
  • Permanent

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Posted 3 days ago, 28 Jul

Junior Data Analyst

Salary not available. View on company website.

Vodafone Limited, Newbury, West Berkshire

  • Full time
  • Permanent

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Posted 4 days ago, 27 Jul

Vacancy details

£24400-£32000

Thames Water Utilities Limited, Reading

  • Full time
  • Permanent

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Posted 6 days ago, 25 Jul

Vacancy details

£90000

Thames Water Utilities Limited, Reading

  • Full time
  • Permanent

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Posted 6 days ago, 25 Jul

IT First Line Apprentice

£17,000 a year

Tru Office Ltd, Henley-on-Thames, Oxfordshire

  • Full time
  • Permanent
  • Apprenticeship programme

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Posted 6 days ago, 25 Jul

DCE EDU Technical Authori...

Salary not available. View on company website.

Vodafone Limited, Newbury, West Berkshire

  • Full time
  • Permanent

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Posted 1 week ago, 24 Jul

Senior Cloud Security Arc...

£58100-£87100

Equal Approach Ltd., Reading

  • Full time
  • Permanent

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Posted 1 week ago, 24 Jul

Technology Manager - EUS ...

£66100-£99100

Equal Approach Ltd., Reading

  • Full time
  • Permanent

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Posted 1 week ago, 24 Jul

System Engineer

Salary not available. View on company website.

Hague Group, Theale, West Berkshire

  • Full time
  • Permanent

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Posted 1 week ago, 23 Jul

Assistant Data Analyst

£28000

Oup Uk - Oxford, Oxford

  • Full time
  • Permanent

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Posted 1 week ago, 23 Jul

Reward Compliance Analyst

Salary not available. View on company website.

PRIMARK, Reading

  • Full time
  • Permanent

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Posted 1 week ago, 23 Jul

Digital Engineering MEP L...

Salary not available. View on company website.

Ridge and Partners LLP, Old Woodstock, West Oxfordshire

  • Full time
  • Permanent

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Posted 1 week ago, 20 Jul

Service Desk Support Anal...

Salary not available. View on company website.

DXC Technology, Spencers Wood, Wokingham

  • Full time
  • Permanent

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Posted 1 week ago, 18 Jul

Infrastructure Tester

Salary not available. View on company website.

CGI Group Inc., Reading

  • Full time
  • Permanent

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Posted 1 week ago, 18 Jul

Pre-Sales Cloud Architect...

Salary not available. View on company website.

CGI Group Inc., Reading

  • Full time
  • Permanent

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Posted 1 week ago, 18 Jul

Senior Data Engineer

£42600-£64000

Equal Approach Ltd., Reading

  • Full time
  • Permanent

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Posted 1 week ago, 18 Jul
Close

Application Support Engineer

Salary Not Specified

Simplyhealth, Reading

  • Full time
  • Permanent

Posted 1 day ago, 30 Jul

Job ref: 11381_2741-7087bf8c8c1048a61cb1be7a4b08dc74

Full Job Description

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.  

As Application Support Engineer, you’ll be responsible for maintaining and supporting Simplyhealth’s software applications, ensuring optimal performance, troubleshooting issues, providing second line technical support, and liaising with vendors and internal teams. The role involves working closely with end-users, understanding their requirements, identifying the right approach and engaging other technology teams to ensure timely solutions are provided to any problems they encounter with applications.

If you are passionate about technology, enjoy solving complex problems, and have a customer-focused mindset, this role is an excellent opportunity to grow your career in the IT field.

Key responsibilities

  • Operational Readiness: Validate applications or changes for live deployment, ensuring full handover and support readiness.
  • System Monitoring: Monitor application health, performance, and stability, proactively resolving issues to meet SLAs.
  • Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them.
  • Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence.
  • Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues.
  • Cross-Team Collaboration: Work with Development, QA, Network, Database, and Operations teams to support application upgrades and resolve issues.
  • Deployment Support: Assist with application deployments, upgrades, post-release validation, and system integration efforts.
  • Documentation & Training: Create knowledge base articles, provide user guidance, and support training efforts to reduce repeat issues.
  • Data & Reporting: Assist in data analysis and reporting, ensuring integrity and identifying trends in recurring problems.
  • Automation: Use scripting or automation tools to automate tasks and improve efficiency

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