IT Support Engineer

Oxford Population Health (Nuffield Department of Population Health, University of Oxford), Old Road Campus, Headington, Oxford, OX3 7LF

The Nuffield Department of Population Health undertakes world-leading research into long term, chronic health conditions, operating large-scale long-term studies and projects to identify the causes, prevention and treatment of diseases that result in avoidable suffering for millions of people around the world. The administrative teams are closely integrated within the department and work with all levels of staff who are committed to the research and teaching undertaken.

We are seeking an experienced IT Support Engineer to join our IT team. The department's extensive and data-intensive research projects require a robust and sophisticated computing infrastructure, supported by an extensive network of computers. The IT Support team plays a vital role in maintaining this infrastructure, ensuring that all research and teaching activities are effectively supported.

The department currently supports over 750 staff and students, managing more than 1,000 desktop, laptop, and mobile devices, along with hundreds of Windows and Linux servers backed by petabyte-scale storage.

Role Responsibilities

As an IT Support Engineer, you will provide expert technical support and guidance to academics, students, staff, and visitors on a broad range of IT matters. Working as part of a collaborative team, you will manage incidents and service requests through our helpdesk system, providing assistance via email, telephone, and in person.

Candidate Requirements

Experience in first-line PC support within a customer-focused IT environment
Confidence in installing, troubleshooting, and repairing hardware and software
Strong analytical and problem-solving skills
Broad understanding of IT systems
Ability to learn and adapt to new technologies quickly
Experience with asset management, including ordering and stock control
Managing small-scale IT projects (advantageous)
Excellent written and verbal communication skills
Organised, methodical, and detail-oriented
Ability to prioritise and manage workload effectively while meeting deadlines
Proactive, collaborative approach, able to work independently and as part of a team
Relevant IT qualification such as a BTEC National Diploma or equivalent experience (desirable)
Familiarity with ITIL frameworks and processes (desirable)
Experience supporting Apple Mac computers, mobile devices, and working within a university IT environment (beneficial)

Benefits

38 days annual leave (pro rata for part time)
Hybrid working
Excellent contributory pension scheme
Childcare services
Family leave schemes
Cycle and electric car loan schemes
Employee Assistance Programme
Membership to social and sports clubs
Discounted bus travel and travel loans
Weekly coffee and cake mornings, and social events throughout the year

This post is based in Oxford, offered on a full-time basis, and is fixed-term for two years in the first instance.

The closing date for applications is noon on 06 October 2026.

You will be required to upload a CV and Supporting Statement as part of your online application. The Supporting Statement should include a cover letter and should also clearly describe how you meet each of the selection criteria listed in the job description.

Contact Person: NDPH Recruitment

Vacancy ID: 188626

Contact Phone:

Closing Date & Time: 06-Oct-2026 12:00

Pay Scale: STANDARD GRADE 6

Contact Email: recruit@ndph.ox.ac.uk

Salary (£): 35681 - 41636

#s1-Gen

As an IT Support Engineer, you will provide expert technical support and guidance to academics, students, staff, and visitors on a broad range of IT matters. Working as part of a collaborative team, you will manage incidents and service requests through our helpdesk system, providing assistance via email, telephone, and in person. The successful candidate will have experience in first-line PC support within a customer-focused IT environment and be confident in installing, troubleshooting, and repairing hardware and software. You will bring strong analytical and problem-solving skills, a broad understanding of IT systems, and the ability to learn and adapt to new technologies quickly. Experience with asset management, including ordering and stock control, as well as managing small-scale IT projects, will be advantageous. Excellent written and verbal communication skills are essential, as you will be required to convey technical information clearly to non-specialist users. You should be organised, methodical, and detail-oriented, able to prioritise and manage your workload effectively while meeting deadlines. The role also requires a proactive, collaborative approach and the ability to work both independently and as part of a team. A relevant IT qualification, such as a BTEC National Diploma or equivalent experience, is desirable, as is familiarity with ITIL frameworks and processes. Experience supporting Apple Mac computers, mobile devices, and working within a university IT environment would be beneficial.

Oxford Population Health (Nuffield Department of Population Health, University of Oxford),Old Road Campus, Headington, Oxford, OX3 7LF The Nuffield Department of Population Health undertakes world-leading research into long term, chronic health conditions, operating large-scale long-term studies and projects to identify the causes, prevention and treatment of diseases that result in avoidable suffering for millions of people around the world. The administrative teams are closely integrated within the department and work with all levels of staff who are committed to the research and teaching undertaken. We are seeking an experienced IT Support Engineer to join our IT team. The department's extensive and data-intensive research projects require a robust and sophisticated computing infrastructure, supported by an extensive network of computers. The IT Support team plays a vital role in maintaining this infrastructure, ensuring that all research and teaching activities are effectively supported. The department currently supports over 750 staff and students, managing more than 1,000 desktop, laptop, and mobile devices, along with hundreds of Windows and Linux servers backed by petabyte-scale storage.

In return we offer an excellent benefits package including:

38 days annual leave (pro rata for part time)
Hybrid working
An excellent contributory pension scheme
Childcare services
Family leave schemes
Cycle and electric car loan schemes
Employee Assistance Programme
Membership to social and sports clubs
Discounted bus travel and travel loans
Weekly coffee and cake mornings, and social events throughout the year

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