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Salary not available. View on company website.
Woking Borough Council, Mount Hermon, Woking
- Onsite working
- Full time
- Permanent
Posted today, 27 Jul
Job ref: ef6cb2d129bf4590b6a10f89e6d364eb
Full Job Description
Are you passionate about technology and delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want to hear from you!About the RoleAs a Service Desk Analyst, you'll be the first point of contact for all digital, data, and technology support across the Council. From troubleshooting network and server issues to managing asset inventories and supporting end-user devices, you'll play a vital role in keeping our digital services running smoothly.You'll also:
- Provide first-line support via phone, email, and face-to-face
- Log and resolve incidents within agreed Service Level Agreements
- Support infrastructure systems including servers, networks, and telecoms
- Assist with device deployments and infrastructure security
- Help drive our digital transformation and self-service initiatives
Customer-focused with excellent communication skills - Experienced in M365 administration and Active Directory
- Skilled in troubleshooting IT and telephony infrastructure
- Proactive, collaborative, and able to work independently
- Flexible to support occasional evening/weekend work and on-call duties Essential qualifications and experience include:
- GCSEs (or equivalent) in English and Maths
- Strong knowledge of M365 tools and IT support environments
- A commitment to best practice in cyber security and data protection
