The post-holder will also contribute towards the provision of 2nd and 3rd level user and system support covering corporately approved technologies used by our customer organisations - we solve 70% of allocated calls remotely and this role will be telephone based. The IT Support team also provides an emergency "on call" service for which there is rota participation.

GCSE 'C' grade or equivalent in English and Maths
Relevant IT industry qualifications
Degree in IT-related subject
MCA
ITIL Foundation Course, Experience in IT support team role
Experience of supporting a large, multi-site IT infrastructure, A good understanding of: Windows W10, W11
Microsoft Office 365
OneDrive
PC and peripheral desktop hardware
Anti-virus/Malware technologies
Service Management processes
Information acquisition in order to solve problems
Active Directory
Network technologies
Remote access
A basic understanding of: MS Server
MS Exchange
Backup and archiving systems
Encryption technologies
Wireless technologies
Awareness of corporate, industry and professional standards
Apple systems
Call Management systems
ITIL Service Management, Driver with access to transport

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

2 temporary Tech / Digital / IT jobs in Bicester, Oxfordshire