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Oracle, Cheap, City and County of the City of London
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 1 Sep
Job ref: 5ee9d53e1b0b4251b41750949d2ef496
Full Job Description
Job DescriptionAs an Advisory Apex Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Apex Engineer is sought by customers and Oracle employees to provide expert technical advice.
UK SC is required but don't disclose the fact you have SC until requested by Oracle Security Admin team., As an APEX SME you are expected to be an expert member of the problem-solving team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.Main duties and responsibilities include:Client-specific and proactive support of dedicated CSS customers to ensure operational excellence of APEX in the Cloud. Technical understanding Oracle DB Architecture is requiredAct as a trusted technology advisor for our CSS customers with a deep knowledge of the customer's requirements and environmentsMaintain effective professional relationships within the global CSS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff at various levelsIn close cooperation with the Technical Account Manager, act
as a customer advocate within the Oracle eco systemCustomer solution architecture advice and reviews, conceptual support (e.g. Security, High Availability, Performance, maintainability)Technical assistance with SW installation & Configuration, health checks, applying best practices for modern IT environmentsPerformance assessments and tuning assistance for Apex based reporting deploymentsProactive Upgrade and Patch Management advice Implementation planning,Advise customers on product evolutions and features, avoidance of predictable issuesLead to innovation by Knowledge Transfer, prepare and deliver technical workshops or training, designed to educate customers or peers on technology related updatesIn close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes, ...Facilitate root cause analysis for product problems and identify method of
resolutionProvide and verify workarounds or patchesResolve complex or previously unknown issues, requiring deep technical expertise and strong interdisciplinary teamworkInteract with key customer personnel to enhance collaborative problem solvingFollow through escalation management as requiredResearch and respond to technical inquiries
This role requires UK Personnel meeting minimum requirements. Detailed belowUK Nationals who are eligible to support UK Government Environments can only Apply for this Role. UK Nationals are individuals who hold at least one of the following government-issued documents.Validate UK PassportUK Birth CertificateUK Naturalization Certificate
About UsAs a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing
accommodation-##### or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
UK SC is required but don't disclose the fact you have SC until requested by Oracle Security Admin team., As an APEX SME you are expected to be an expert member of the problem-solving team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.Main duties and responsibilities include:Client-specific and proactive support of dedicated CSS customers to ensure operational excellence of APEX in the Cloud. Technical understanding Oracle DB Architecture is requiredAct as a trusted technology advisor for our CSS customers with a deep knowledge of the customer's requirements and environmentsMaintain effective professional relationships within the global CSS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff at various levelsIn close cooperation with the Technical Account Manager, act
as a customer advocate within the Oracle eco systemCustomer solution architecture advice and reviews, conceptual support (e.g. Security, High Availability, Performance, maintainability)Technical assistance with SW installation & Configuration, health checks, applying best practices for modern IT environmentsPerformance assessments and tuning assistance for Apex based reporting deploymentsProactive Upgrade and Patch Management advice Implementation planning,Advise customers on product evolutions and features, avoidance of predictable issuesLead to innovation by Knowledge Transfer, prepare and deliver technical workshops or training, designed to educate customers or peers on technology related updatesIn close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes, ...Facilitate root cause analysis for product problems and identify method of
resolutionProvide and verify workarounds or patchesResolve complex or previously unknown issues, requiring deep technical expertise and strong interdisciplinary teamworkInteract with key customer personnel to enhance collaborative problem solvingFollow through escalation management as requiredResearch and respond to technical inquiries
This role requires UK Personnel meeting minimum requirements. Detailed belowUK Nationals who are eligible to support UK Government Environments can only Apply for this Role. UK Nationals are individuals who hold at least one of the following government-issued documents.Validate UK PassportUK Birth CertificateUK Naturalization Certificate
About UsAs a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing
accommodation-##### or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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