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Salary not available. View on company website.
Hague Group, Theale, West Berkshire
- Onsite working
- Full time
- Permanent
Posted 1 week ago, 23 Jul
Job ref: 5083245bcd794033919ff0cc2aa98bcb
Full Job Description
Deploy and install company products in customer environments, onboard clients to company cloud services, and provide effective support by diagnosing and resolving issues. Guide customers to maximise product value, contribute to documentation and testing tasks, and support internal network and server infrastructure.,
- Handle customer and reseller support requests, logging activities and resolutions in detail.
- Plan and execute installations and deployments with developers and customers.
- Conduct formal product and component testing, and maintain records of custom implementations.
- Provide guidance and technical advice to customers and resellers.
- Assist in the sales process through demos, implementation planning, and support.
- Stay current with infrastructure trends and Windows environment developments.
- Continuously develop skills and technical knowledge to enhance customer support.
- Comply with company policies on health & safety and information security.
- Foster strong working relationships within the Company and across the Hague Group.
Formal qualifications related to IT infrastructure and the Windows environment - Proficiency in Windows and Microsoft Office Suite
- Knowledge of networking, internet technologies, and Windows/Active Directory management
- Experience in a technical support role
- Strong communication and interpersonal skills Desirable:
- A Levels in STEM subjects, or BTEC/IT-related qualification
- Experience with SQL, relational databases, HTML, XML, or scripting languages
- Good writing and presentation abilities, Detail-oriented, motivated to deliver high standards
- Calm and confident under pressure
- Eagerness to learn new skills
- Strong initiative, organisation, and workload management
- Flexible, collaborative, and security-conscious Other Requirements:
- Must hold a current UK driving licence
- Will be required to undergo periodic Basic DBS checks
Hague is a highly successful, customer-focused organisation with offices across the UK and Australia. We work closely with businesses around the world providing unique print, software and IT solutions. Hague has grown significantly over the years and is now one of the leading SME s in the Yorkshire region. We now have a new opportunity for an experienced Software Developer to join the team.
