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49 Permanent, Tech / Digital / IT jobs in Barri, Bro Morgannwg - The Vale Of Glamorgan

Service Desk 1st Line Eng...

Salary not available. View on company website.

Exponential-e, Tremains, Pen-y-bont ar Ogwr - Bridgend

  • Full time
  • Permanent

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Posted today, 28 Jul

IT Support Engineer

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Thatchers Cider, Winscombe, North Somerset

  • Full time
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Posted 2 days ago, 26 Jul

IT Support Officer / Swyd...

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Tenovus Cancer Care, Adamsdown, Caerdydd - Cardiff

  • Full time
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Posted 3 days ago, 25 Jul

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Software manager

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Arjo, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent

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Posted 4 days ago, 24 Jul

2834 - End User Computing...

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Welsh Government, Adamsdown, Caerdydd - Cardiff

  • Full time
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Posted 5 days ago, 23 Jul

Associate Data Governance...

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Office For National Statistics, Duffryn, Casnewydd - Newport

  • Full time
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Posted 5 days ago, 23 Jul

DATs Apprentice

£14,526.2 a year

MINOTAUR SOFTWARE LIMITED, Bleadon, North Somerset

  • Full time
  • Permanent
  • Apprenticeship programme

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Posted 6 days ago, 22 Jul

Systems Analyst

£28000-£30000

Tandem Money Limited, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent

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Posted 1 week ago, 20 Jul

Senior Infrastructure Eng...

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Office For National Statistics, Duffryn, Casnewydd - Newport

  • Full time
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Posted 1 week ago, 19 Jul

IT PMO Project Manager

Salary not available. View on company website.

Atradius N.V., Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent

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Posted 1 week ago, 19 Jul

IT Support Specialist

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Public Health Wales, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent

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Posted 1 week ago, 18 Jul

Principal Data Engineer

Salary not available. View on company website.

Public Health Wales, Adamsdown, Caerdydd - Cardiff

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Posted 1 week ago, 18 Jul

Technical Consultant

Salary not available. View on company website.

Assa Abloy, Adamsdown, Caerdydd - Cardiff

  • Part time
  • Permanent

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Posted 1 week ago, 18 Jul

Advanced Data Engineer

Salary not available. View on company website.

Public Health Wales, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent

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Posted 1 week ago, 18 Jul

Principal Data Engineer

Salary not available. View on company website.

Public Health Wales, Adamsdown, Caerdydd - Cardiff

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  • Permanent

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Posted 1 week ago, 18 Jul

IT Support Specialist

Salary not available. View on company website.

Public Health Wales, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent

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Posted 1 week ago, 18 Jul

EUC Engineer

Salary not available. View on company website.

CGI Group Inc., Baneswell, Casnewydd - Newport

  • Full time
  • Permanent

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Posted 1 week ago, 18 Jul

Data Analyst

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Admiral Group Plc, Adamsdown, Caerdydd - Cardiff

  • Full time
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Posted 1 week ago, 18 Jul

Finance Systems Analyst

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Companies House, Maindy, Caerdydd - Cardiff

  • Full time
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Posted 1 week ago, 17 Jul

Solution Designer

Salary not available. View on company website.

Target Group, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent

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Posted 1 week ago, 16 Jul
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Service Desk 1st Line Engineer

Salary not available. View on company website.

Exponential-e, Tremains, Pen-y-bont ar Ogwr - Bridgend

  • Onsite working
  • Full time
  • Permanent

Posted today, 28 Jul

Job ref: 3a165bb564f4494e9c51c316891738e9

Full Job Description

Exponential-eFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.Overall purpose of the job:

  • Provide the primary point of contact for Exponential-e Customers to record all issues and requests.
  • Provide controlled triage to manage all contacts to the Service Desk to maximise the information capture at first contact.
  • Provide 1st Line support to Exponential-e Customers to resolve any issues at first contact where appropriate.
  • Work in a shift rotation to provide on-site 1st Line Service Desk support to Exponential-e Customers.
  • Primarily responsible for monitoring, managing and owning support tickets and driving customer issues through to resolution.
  • Engage with the Exponential-e Resolver Groups assigned to support tickets to ensure they are progressed and updated inline with the SLAs and KPIs.
  • Key responsibilities for this job:
  • Respond to manage the support contacts and tickets as defined within Service Level Agreements.
  • Work as a team to deliver timely resolution to customer requests from telephone, portal and email.
  • Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible.
  • Maintain an understanding of the internal escalation process.
  • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
  • To be a highly motivated team player with the skills and ability to manage changing priorities.
  • Performs general preventative maintenance tasks on computers, laptops and Network platforms.
  • Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets).

    Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level.
  • Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network.
  • Experience in using ITIL based ticketing system (ITIL foundation preferred).

    Our PeopleOur people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in
  • helping to create an inclusive working environment by understanding and harnessing difference in a positive way. Exponential-e

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