Recently added jobs Remote working jobs Apprenticeships & Graduates Education & Public Sector jobs Paid by the hour / Shift work

40 Full time, Tech / Digital / IT jobs in Andover, Hampshire

Service Desk IT Technicia...

Salary not available. View on company website.

Hampshire County Council, Abbots Worthy, Hampshire

  • Full time
  • Permanent

Apply on company site

Posted today, 10 Jul

IT Support Technician

£30805-£32546

University of Southampton, Westwood Park, City of Southampton

  • Full time
  • Permanent

Apply on company site

Posted today, 10 Jul

IT Service Desk Team Lead...

Salary not available. View on company website.

Harrods, Cold Ash, West Berkshire

  • Full time
  • Permanent

Apply on company site

Posted 1 day ago, 9 Jul

Successful jobseekers create high quality email alerts

A great alert means less time searching & more time applying.

Application Engineer - Em...

Salary not available. View on company website.

Siemens PLC, Newbury, West Berkshire

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Senior Business Analyst

Salary not available. View on company website.

Network Rail, Basingstoke, Hampshire

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Integration Engineer

Salary not available. View on company website.

Fujitsu, Basingstoke, Hampshire

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Cloud Engineer

Salary Not Specified

evoke plc, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Developer - Automation te...

Salary Not Specified

evoke plc, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Lead Test Engineer (Secur...

Salary not available. View on company website.

Government Digital & Data, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Test Engineer (Security) ...

Salary not available. View on company website.

Government Digital & Data, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Staff Backend Engineer - ...

£121116

Grafana Labs, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Cloud Architect

Salary Not Specified

Sitel, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Formal Methods Engineer -...

Salary not available. View on company website.

Io Global, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Microsoft Dynamics Academ...

Salary not available. View on company website.

Node4 Ltd, Newbury, West Berkshire

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Lead Test Engineer (Secur...

Salary not available. View on company website.

Companies House, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Senior Test Engineer (Sec...

Salary not available. View on company website.

Companies House, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Solution Architect

Salary Not Specified

Version 1 Solutions Limited, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

MAXIMO Application Suite ...

£115000

General Dynamics Information Technology, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

Network Architect

Salary Not Specified

Cencora, Inc., Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul

People Analyst

£10000

The Wave, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 7 Jul
Close

Service Desk IT Technician Level 2

Salary not available. View on company website.

Hampshire County Council, Abbots Worthy, Hampshire

  • Remote working
  • Full time
  • Permanent

Posted today, 10 Jul

Job ref: 2763d812ee3444b0b867100afb338938

Full Job Description

Hampshire County Council provides high quality public services to over a million customers. The Hampshire IT department plays a vital role in providing support to internal departments across a wide range of systems, applications, and services. Our Frontline support team consists or Tier 1 and Tier 2 IT Technicians. The Tier 2 role provides support to incidents escalated from Tier 1 and liaising with second and third line support teams. This is an exciting opportunity to join the frontline support team following the introduction of new systems to support the organisation such as a generative AI chatbot. The successful candidate will be an integral part of chatbot development both through enhancement of the tool itself via CoPilot studio, and creation of knowledge documents for chatbot to utilize.,

  • Investigating, resolving or escalating incidents logged by users via Incident Management System
  • Creating, reviewing and uploading knowledge document/articles to be used with Chatbot and SharePoint
  • Develop Chatbot in line with customer/user needs and requirements. Focus on customer service through new Service desk contact routes (Chatbot, Callback, Webchat)
  • Interpretating data to analyse where knowledge and chatbot development is needed
  • Microsoft Low Code skills
  • AI Knowledge and desire to learn, We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

    Key to this role is a basic knowledge of IT including experience using Microsoft Windows and Office applications, alongside impeccable verbal and written communication skills, the ability to multitask and prioritise a varied range of tasks. Experience utilising Microsoft low-code products is desired but not essential for this role. The ideal candidate will demonstrate willingness to learn and build proficiency across a variety of new and evolving systems/platforms., Experience with providing customer service to a range of differing customers and users
  • Demonstrate ability to logically investigate and resolve IT issues
  • Able to create knowledge documents for user across other support teams
  • Motivated to learn new technologies and keep up to date with changes in the IT field

    Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. We can offer great flexible working options for this role as we've invested heavily in various technologies to support ongoing remote working options. This role can be partly carried out remotely, but some office-based working will be required to support business needs.

    Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

Do you like this job?

We can email jobs like this to your inbox

  • Facebook

Copy the direct link to this job

www.jobs24.co.uk/job/service-desk-it-technician-level-2-125359720

About this company

Hampshire County Council

View full company profile
Displaying results 1 to 20 of 40 found
Create a high quality job alert