Debt Caseworker
Norfolk Citizens Advice Bureau, Dereham, Norfolk
- Full time
- Permanent
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£26225.80
Norfolk Citizens Advice Bureau, Dereham, Norfolk
- Onsite working
- Full time
- Permanent
Posted 5 days ago, 13 Jun
Closing date: 03-07-2025 (15 days)
Job ref: 2502 (KW)
Full Job Description
Hours: 37 hours per week
Salary: £26225.80 per annum
Job Type: Permanent
Annual Leave: 20 days plus bank holidays & five office closure days
Location: Breckland and the surrounding area
Pension: 4.5% Contribution
Would you like to make a difference in people's lives and positively impact the community?
The Role:
We are seeking a personable, results-driven and organised individual to join our team as a Debt Caseworker in the Breckland area.
You will provide a comprehensive assessment and advice service on all debt-related matters to our diverse clients, addressing potentially complex issues face-to-face in Breckland and the surrounding area. The role entails ongoing casework providing optimal financial outcomes for our clients.
What we are looking for:
We will provide full training.
However, we will favour applicants who demonstrate the following experience:
· Comprehensive understanding and application of equality, diversity, and inclusion principles in accredited advice provision
· Ability to recognise safeguarding concerns and facilitate appropriate referrals.
· Proficiency in addressing various advice issues, particularly in welfare benefits (including Universal Credit), Debt, Housing and Employment
· Strong IT skills to support clients in accessing information using IT systems.
· Prior experience as an accredited adviser in a similar work environment
· Experience in supporting volunteers.
We offer our staff:
· Comprehensive training to become an accredited Adviser.
· Ongoing support and professional development
· 4.5% employer pension contribution
· Opportunity for flexible working
· 20 days annual leave plus bank holidays and five office closure days (3 at Christmas and two in the summer)
The deadline for submission is Thursday, 3rd of July 2025.
The Interviews will be on Thursday, the 10th of July 2025. We reserve the right to close early should we need to apply please click on Fast Apply button
Please note that this post will be subject to a DBS and Right to Work Check.
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Norfolk Citizens Advice Bureau
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