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Posted 1 day ago, 13 Aug
Job ref: c30262c67beb4ca387b3883a616941cb
Full Job Description
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Sheffield. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: + Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress + Organise consultation events and attend meetings as required + Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. + Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes, MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Sheffield. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities:
- Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
- Organise consultation events and attend meetings as required
- Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
- Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes, Our site uses cookies, including cookies from our partners, to ensure the proper functioning and performance, improve user experience and analyze traffic. Consult the cookies policy. You can make your choice below and modify them at any time by going to 'Cookies' section at the bottom of the site. Your choices are kept for 6 months. Customize I agree Privacy . TermsCustomize your cookie choices You will find below the list of cookies present on our website. You can accept or refuse the use of cookies by purpose (which implies the acceptance or rejection of all cookies concerned by this purpose). Consult the cookies policy.Essential cookies only The site only uses so-called "strictly necessary" cookies which require your consent for this site to function properly. Consult the policy here.Analytical cookies We use Google Analytics to anonymously measure visitors on our website, so we can understand which content is being viewed and optimise our site to best meet our visitors' needs. You can find out more information on the cookies that Google Analytics sets to enable this measurement here: https://support.google.com/analytics/answer/6004245Sharing cookies The AddThis cookie is associated with the 'share' buttons candidates can use to share links with their contacts.
- Present previous experience of working within Social Housing or Local Authority
- Resident Liaison/Community Engagement capacity
- Experience of supporting planned works programmes
- Experience of handling challenging and complex situations
- An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Sector Seniority Job Types Salary Frequency Year Minimum Salary 0k+ Reference Number
+ Present previous experience of working within Social Housing or Local Authority + Resident Liaison/Community Engagement capacity + Experience of supporting planned works programmes + Experience of handling challenging and complex situations + An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales,