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Posted 1 week ago, 29 Jul
Job ref: da1a500e5df44b3b8254ad4e82da1203
Full Job Description
- Act as main contact for tenants within your patch
- Conduct sign-ups, tenancy reviews, successions, and mutual exchanges
- Address breaches of tenancy and manage associated enforcement processes
- Carry out property inspections and visits (routine & ad hoc) Estate Management
- Monitor standards of communal areas and respond to issues
- Liaise with repairs teams and contractors on communal repairs
- Support general neighbourhood management duties Rent and Arrears
- Work with income officers on arrears collection
- Manage low-level arrears and escalate enforcement where needed
- Promote digital payment options and financial support pathways ASB and Community Safety
- Respond to low/medium-level ASB
- Liaise with police, local authorities and partner agencies
- Maintain accurate logs and support formal interventions as necessary Resident Engagement
- Deliver excellent customer service
- Actively engage with residents to resolve issues collaboratively
- Promote self-service, digital channels, and community engagement activities
Previous experience as a Housing Officer in a social housing environment - Strong knowledge of tenancy law, housing policy and safeguarding
- Comfortable managing a high-volume patch
- Excellent interpersonal, organisational, and case management skills
- Tech-savvy with experience using housing systems and field-based tools Desirable:
- Familiarity with Barnet communities
- Understanding of local authority processes and community support networks
- Ability to hit the ground running with minimal supervision This is a fantastic opportunity to join one of London's largest housing providers. If you're a confident housing professional looking for your next contract role - we'd love to hear from you.
