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Travel Consultant

East of England Co-op

Ipswich, Suffolk

Published
23-11-2019
Job ad details
Published
23-11-2019
Expires
20-12-2019
Job ID
LJA-77746397
Jobtype
Permanent
Full-time
Salary level
£8.88 - £8.88  per hour
Job sector
Retail

Our Travel Consultants are the first point of contact that many customers have with the Society, and therefore they are responsible for providing excellent customer service and ensuring a positive experience for anyone that requires your assistance. Our Travel Consultants goal is to ensure customers have a positive experience in the store & whilst travelling with us. Our Travel Consultants ensure all marketing material is displayed in line with Trading Standards guidelines. Our Travel Consultants ensure that both personal and branch standards are in line with operational guidelines and reflect the high standards of the Society.

Main Responsibilities
  • To maximise your contribution to the branch sales performance as set against budget for both travel and travel money
  • To deliver the key drivers (e.g. cruise, essentials) for the branch whilst delivering excellent levels of customer service
  • To ensure that both personal and branch standards are in line with operational guidelines and reflect the high standards of the Society
  • To participate in training sessions as required by the business to develop and maintain to the highest standard, practical knowledge of the Travel industry
  • To maintain compliance in line with audit requirements
  • To proactively participate in local community events and positively contribute to in store promotional activities to help deliver the Branch Marketing Plan
  • To ensure all marketing material is displayed in line with Trading Standards guidelines
  • To ensure all customer complaints are dealt with in line with both ABTA and Society guidelines
The Ideal Candidate
  • Be able to actively promoting co-operation to Members, customers, colleagues and all key stakeholders
  • Be able to Gain commitment through encouraging Society membership
  • Committed to supporting the local communities in our Trading areas
  • Have awareness of the importance of encouraging diversity
  • Be able to effectively communicate at all levels - both verbally and in writing
  • Have a vision of what the ultimate client experience is and can assist with the delivery of this
  • Be a strong Member and client focus
  • Be able to plan and organise
  • Have the ability to work on own initiative and as part of a team
  • Have flexible approach to working hours
  • Drive for achievement
  • Have a positive approach to change
  • Good IT skills - e.g. Word, Excel, Travel industry databases
  • Have commitment to health, safety and compliance matters
  • Actively contribute to the overall sales performance of the branch
About The Company

As a co-op we're a different type of business. We're owned by our members and we work for the benefit of people and our communities, not just for profit. We're driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with. This includes our customers, our suppliers, our environment and each other. We expect colleagues who work with us to share these values. We're still a business and we work in a very competitive area so it's still important that we're efficient and work to the highest professional standards.

Click here to find out more /.

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LJA-77746397Archant-jobg8-8012318732019-11-23T00:00:00Travel Consultant

Our Travel Consultants are the first point of contact that many customers have with the Society, and therefore they are responsible for providing excellent customer service and ensuring a positive experience for anyone that requires your assistance. Our Travel Consultants goal is to ensure customers have a positive experience in the store & whilst travelling with us. Our Travel Consultants ensure all marketing material is displayed in line with Trading Standards guidelines. Our Travel Consultants ensure that both personal and branch standards are in line with operational guidelines and reflect the high standards of the Society.

Main Responsibilities
  • To maximise your contribution to the branch sales performance as set against budget for both travel and travel money
  • To deliver the key drivers (e.g. cruise, essentials) for the branch whilst delivering excellent levels of customer service
  • To ensure that both personal and branch standards are in line with operational guidelines and reflect the high standards of the Society
  • To participate in training sessions as required by the business to develop and maintain to the highest standard, practical knowledge of the Travel industry
  • To maintain compliance in line with audit requirements
  • To proactively participate in local community events and positively contribute to in store promotional activities to help deliver the Branch Marketing Plan
  • To ensure all marketing material is displayed in line with Trading Standards guidelines
  • To ensure all customer complaints are dealt with in line with both ABTA and Society guidelines
The Ideal Candidate
  • Be able to actively promoting co-operation to Members, customers, colleagues and all key stakeholders
  • Be able to Gain commitment through encouraging Society membership
  • Committed to supporting the local communities in our Trading areas
  • Have awareness of the importance of encouraging diversity
  • Be able to effectively communicate at all levels - both verbally and in writing
  • Have a vision of what the ultimate client experience is and can assist with the delivery of this
  • Be a strong Member and client focus
  • Be able to plan and organise
  • Have the ability to work on own initiative and as part of a team
  • Have flexible approach to working hours
  • Drive for achievement
  • Have a positive approach to change
  • Good IT skills - e.g. Word, Excel, Travel industry databases
  • Have commitment to health, safety and compliance matters
  • Actively contribute to the overall sales performance of the branch
About The Company

As a co-op we're a different type of business. We're owned by our members and we work for the benefit of people and our communities, not just for profit. We're driven by our democratic values which are based around being fair, doing the right thing and caring for all those we deal with. This includes our customers, our suppliers, our environment and each other. We expect colleagues who work with us to share these values. We're still a business and we work in a very competitive area so it's still important that we're efficient and work to the highest professional standards.

Click here to find out more /.

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UKUnited Kingdom
46Permanent8Full-timeNULL1.501126Retail363608782UKUnited Kingdomen-GB

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Job ad details
Published
23-11-2019
Expires
20-12-2019
Job ID
LJA-77746397
Jobtype
Permanent
Full-time
Salary level
£8.88 - £8.88  per hour
Job sector
Retail