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Phone and Webchat Adviser

Norfolk Citizens Advice

Wymondham, Norfolk

Published
16-08-2019
Job ad details
Published
16-08-2019
Expires
06-09-2019
Job ID
330074037
Jobtype
Full-time
Permanent
Salary level
£23,344  per year
Job sector
Accounting and Finance, Admin, Secretarial, PA, Call Centres, Customer Services

Help to Claim Face to Face, Phone and Webchat Adviser

Wymondham and Attleborough area (some travel to other offices may be required)
37 hours per week (job share available)
FTC until 31st March 2020
Salary: £23343.60 pro rata

Closing Date: 6th September 2019
Interviews:18/09/2019

Citizens Advice is delivering a service called Universal Support: Help to Claim which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

Youll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

This role will also involve working on our phone and webchat service.

This role is mainly based in our Wymondham/Attleborough office but there may be the requirement to work from other offices within Norfolk too.

The closing date is Friday 6th September at 5pm and interviews will be held on Wednesday 18th September.

Please click the 'apply via email' button for an application pack stating reference HTCAug19

 

Apply now

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Help to Claim Face to Face, Phone and Webchat Adviser

Wymondham and Attleborough area (some travel to other offices may be required)
37 hours per week (job share available)
FTC until 31st March 2020
Salary: £23343.60 pro rata

Closing Date: 6th September 2019
Interviews:18/09/2019

Citizens Advice is delivering a service called Universal Support: Help to Claim which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

Youll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

This role will also involve working on our phone and webchat service.

This role is mainly based in our Wymondham/Attleborough office but there may be the requirement to work from other offices within Norfolk too.

The closing date is Friday 6th September at 5pm and interviews will be held on Wednesday 18th September.

Please click the 'apply via email' button for an application pack stating reference HTCAug19

 

2019-09-07T02:00:28.170 Help to Claim Face to Face, Phone and Webchat Adviser Wymondham and Attleborough area (some travel to other offices may be required) 37 hours per week (job share available) FTC until 31st March 2020 Salary: £23343.60 pro rata Closing Date: 6th September 2019 Interviews:18 09 2019 Citizens Advice is delivering a service called Universal Support: Help to Claim which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service. Youll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. This role will also involve working on our phone and webchat service. This role is mainly based in our Wymondham Attleborough office but there may be the requirement to work from other offices within Norfolk too. The closing date is Friday 6th September at 5pm and interviews will be held on Wednesday 18th September. Please click the apply via email button for an application pack stating reference HTCAug191123343.6000per year10000000000IUK_A_NORUKUnited Kingdom243GBP2019-09-06T00:00:0000010EuropeUnited KingdomEastNorfolkWymondham3559637Norfolk Citizens Advice1UKUnited Kingdom3559637_logo_small.jpg0recruitment@ncab.org.ukUKUnited KingdomUKUnited Kingdom8Full-time46Permanent116-08-201906-09-201916-08-201906-09-201906-09-201916-08-201906-09-201916-08-201906-09-2019Phone and Webchat Adviser2English4Excellent (written and spoken)114960522Customer Advice4ExpertSales114960538Customer care and service4ExpertSales114962994Sales and customer service4ExpertSales913230Customer Service Worker101Accounting and Finance102Admin, Secretarial, PA107Call Centres139Customer Services362183178UKUnited Kingdomen-GB

Share this job

Job ad details
Published
16-08-2019
Expires
06-09-2019
Job ID
330074037
Jobtype
Full-time
Permanent
Salary level
£23,344  per year
Job sector
Accounting and Finance, Admin, Secretarial, PA, Call Centres, Customer Services