17 Sales jobs in Wrecsam, Wrecsam - Wrexham

We love to 'grow our own' so recent internal promotions combined with our ongoing expansion means the door is now open, for Reservations Co-ordinators looking to develop new skills to join our evolving team. The Role This is a full-time role based in our new HQ in Aldford on the outskirts of Chester, with a requirement to travel to restaurants at times. As a member of the Reservations Team you will be responsible for an area of restaurants, and will work with your Area Manager & Senior Res Coordinator with table plan & booking set up, maximising bookings, communication with your AM & GMs and will be the first point of contact for your GMs. Guest

• Responsible for the guest experience across all channels - telephone, email & social (inbound & outbound)
+ Creating, amending & cnfirming guest reservations + Dealing with guest queries
• Responsible for large party (including corporate bookings)
+ Driving bokings - email, social & outbound calling + Securing depsits & pre-orders + Confirming bookings
• Understanding guest needs
• Strong communication skills - telephone, email, social & face-to-face
• Objection & complaint handling - dealing with challenging guests, offering solutions
Systems
• Understanding of the back-of-house set ups on Zonal; new openings, covers per 15, tables, layouts, event set ups
• Solid knowledge of who/when to report any technical issues: Zonal/Digitel/Think Cirrus/Toggle/Guest XM
• Regular reporting from Live Res/Flow System
Team
• Building professional relationships across the dept and with restaurant teams
• Collaborative & open-minded approach to working alongside different departments; Marketing/Training/Ops/Finance
  
  Are you an experienced or aspiring Reservations Co-ordinator looking to share your passion for incredible guest experience alongside being commercially focused to drive restaurant bookings., Natural talent, passion, professionalism and flair are all essential ingredients
• You should be flexible and adaptable in your approach to work
• Being reliable and punctual is essential
• Be able to respond well to pressure
• Be proactive & able to use your initiative
• Confident, organised & methodical, with a strong attention to detail
• Be an excellent team player
• Be able to communicate - verbally & written skills
• Be focused on delivering an outstanding guest experience
• Be flexible to work at the weekend & evenings
• Full driving license - monthly visits to restaurants required