Supports customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to service offerings.,

Acts as the primary and oftentimes sole point of contact for customers.
Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.
Increase sales volume via clarification of special offerings and upselling.
Deals with all publisher queries efficiently and accurately on the phone, email and chat.
Ensures customer questions and concerns are resolved with a satisfactory resolution.
Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.
Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.
Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.
Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.
Support the drive for sales growth via effective execution of upselling.
Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience.
Attend recurring virtual meetings with customers to provide white-glove level of service and support.
Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.
Any other duties as required in line by managers from time to time, and commensurate with role and responsibilities.

Minimum of three years' work experience in a related industry/field., O Level/GSCE level education required., Possess strong oral and written communication skills
Manage workload by establishing priorities
Ability to operate successfully within a fast-paced environment
Ability to think critically in ambiguous situations
Handle accounts with minimum supervision
Flexibility is critical - must be able to adapt to frequent change with little or no negative impact to productivity
Ability to be flexible/multi-task based on workflow demands
Ability to speak, write and read the English language
Ability to develop constructive and cooperative working relationships with others, and maintain them over time
Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations · Ability to maintain consistent, punctual and regular attendance
Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
Ability to engage in active listening with coworkers, management and clients/customers
Attention to detail · Knowledge of organization, operating procedures and policies of the company
Ability to apply new knowledge, technology and procedure to job responsibilities
Ability to meet and maintain performance objectives (standards)
Ability to maintain a full-time work schedule during normal company operating hours
French Speaking, beneficial
Ability to work flexible hours.
Standard office environment and mainly sedentary work.
Ability to travel if required.

Fixed term contract for a period of 3 months.

Competitive salary
23 days holiday plus Bank Holidays
Life Assurance
Continuous Professional Development and Training Opportunities
Free onsite parking at Milton Keynes
Free Hot drinks
Snack and Drink Vending machines on site in Milton Keynes
Long Service Awards
Cycle to Work Scheme

1 temporary Sales jobs in Bicester, Oxfordshire