Ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.,

Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor.Take measures to prevent and resolve conflict situations.Foster effective communication within the team and with other departments.
Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target
Store Operations: Process POS transactions (sales, exchanges, discounts and refunds) accurately in comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI's (including but not limited to CR, UPT, ATV).
Loss Prevention: Oversee loss prevention and ensure operational compliance.
Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.
Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
Compliance: Ensure compliance with company policies, procedures, and legal requirements.
Sales (Profitability Management and performance):
Product Knowledge: Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
Customer Service & Communication: Crucial for maintaining high standards of customer experience and handling sales transactions accurately. Fostering effective communication within the team and with other departments.
Salesfloor Engagement: Necessary for spending time on the sales floor, engaging with customers, and coaching employees.
Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
Visual and Presentation Skills: Important for ensuring the store's visual presentation meets or exceeds PUMA's VM standards.
Self- leadership: Ability to work independently and efficient and be able to manage own emotions and challenges.
Technology: Proficiency in retail software, inventory management and POS systems.
Compliance Knowledge: Ensuring compliance with company policies, procedures, and legal requirements.
Inventory and Merchandise Management: Handling inventory, managing shrink goals, and processing merchandise.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

22 Full time Retail jobs in Shanklin, Isle Of Wight