Introduction

Kick-start your career with our Level 3 Customer Service Apprenticeship! Join a friendly team, provide excellent customer service, process transactions, and gain valuable retail experience while earning a nationally recognised qualification. Learn, develop, and build skills for a successful future.

About the Employer

Stevenson Forecourts is a family run business, retailing in fuel since 1978, our stores incorporate a large multi awarding winning convenience store offering, food to go and a petrol forecourt. We pride ourselves in offering the highest levels of standards and customer service and we are proud to serve the local community, striving to be the best forecourt retailer in the country. Through our hard work and dedication we have won numerous National awards in both the Retailing and Fuel sectors.

What You'll Do

You will be responsible for:

Leading by example to deliver exceptional customer service and create a positive customer experience.
Supporting the day-to-day operation of the store and forecourt, ensuring high standards are maintained.
Supervising, motivating, and supporting team members throughout their shifts.
Assisting with staff training, coaching, and development.
Ensuring all cash handling, till operations, and fuel transactions are completed accurately.
Monitoring the store and forecourt to maintain a safe and secure environment for customers and colleagues.
Handling customer queries and resolving issues professionally and efficiently.
Supporting management with daily tasks, performance, and operational objectives.
Ensuring company policies, procedures, and values are followed at all times.
Contributing to the success of the business by promoting teamwork, efficiency, and continuous improvement.

Training Outcome

Customer Service Level 3.

Skills Required

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative

Qualifications

Essential - GCSE - English - 4-9
Essential - GCSE - Maths - 4-9

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday.

Expected Duration: 1 Year 6 Months

Training Provider: METAGEDU APPRENTICESHIPS LTD

22 permanent Retail jobs in Middlesbrough