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Referral & Advice Officer
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Central Bedfordshire Council, Shefford, Central Bedfordshire
- Full time
- Permanent
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Posted 1 day ago, 20 May
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Customer Service Advisor
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EE Limited, Newtown, Stockton-on-Tees
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Posted 1 day ago, 20 May
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Central Bedfordshire Council, Shefford, Central Bedfordshire
- Remote working
- Full time
- Permanent
Posted 1 day ago, 20 May
Job ref: 621873be70ab47e6840485dfb32cc053
Full Job Description
Central Bedfordshire Council is excited to offer an opportunity for two Referral and Advice Officers within our Integrated Front Door (IFD/MASH). This is a multi-agency and Integrated team at the Front Door of Children's Services delivering an innovative and inspiring way of bringing services together to best benefit children, young people and families.
We are proud to share that the IFD has recently (October 2024) won the National Children and Young People's award for partnership working because of the way in which we work alongside internal children's services departments and partner agencies. The judges said 'The Integrated Front epitomises effective partnership working and serves as an amazing initiative bringing agencies together under one roof'
The IFD provides a single point of contact for reporting concerns about child safety and well being, bringing together agencies and departments to enable 'real-time' sharing of information and support, helping families to access the support they need at the right time. We help vulnerable children who may benefit from additional Universal Services to Early Help services as well as children in need of social work support, protection and care. We work closely with a wide range of professionals; Education, Children's Centres, Community Partners, Education Health Care (SEND), Early Years SEND, Youth Services as well as professionals from partner agencies; Police, Health, IDVA, KIDVA and Drug and Alcohol Services.
There is significant development within this service (widening, strengthening, and embedding our integrated offer). Therefore this role offers the opportunity to be a part of a developing service and as such this will be an important part of this role. If you are interested in a role which means that you can be part of a programme of development, ensuring that families get the best possible service from the start of their journey when seeking or needing support, then this role will fit you well.
As a Referral & Advice Officer you will be required to be undertaking daily safeguarding referrals by; gathering information, liaising with parents, carers, children/young people, families and internal and external colleagues in order to form recommendations in regard to safeguarding decisions, and ensure that families are getting the right support at the right time from the right services. You will also be required to participate in phone duty which involves taking telephone enquiries from colleagues and the community taking accurate details, asking relevant questions and giving advice /information where applicable. You may be required to deal with some high level safeguarding situations, assimilating this information, and taking advice and guidance as appropriate. We are piloting a scheme where one Referral and Advice Officer will be lead responsible for phone duty, therefore one of these roles may pilot this scheme once fully trained. The team operates to tight
deadlines and timescales so being efficient is essential to the role.
Essentially for this role you will have had experience of working within safeguarding parameters and procedures in a previous role and have a good understanding of what this means. We welcome applicants with previous experience in schools, those who have been working with children and families and working with partner agencies to children's social care.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
You will be expected to demonstrate how you meet the key accountabilities and competencies in this .
Our are to be read in conjunction with our .
For an informal discussion about this position, please contact: Claire Gibb 0300 300 4749 or Helen Mckenzie at or call 0300 300 6180.
Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at Our service is confidential, impartial and free for all.
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We are proud to share that the IFD has recently (October 2024) won the National Children and Young People's award for partnership working because of the way in which we work alongside internal children's services departments and partner agencies. The judges said 'The Integrated Front epitomises effective partnership working and serves as an amazing initiative bringing agencies together under one roof'
The IFD provides a single point of contact for reporting concerns about child safety and well being, bringing together agencies and departments to enable 'real-time' sharing of information and support, helping families to access the support they need at the right time. We help vulnerable children who may benefit from additional Universal Services to Early Help services as well as children in need of social work support, protection and care. We work closely with a wide range of professionals; Education, Children's Centres, Community Partners, Education Health Care (SEND), Early Years SEND, Youth Services as well as professionals from partner agencies; Police, Health, IDVA, KIDVA and Drug and Alcohol Services.
There is significant development within this service (widening, strengthening, and embedding our integrated offer). Therefore this role offers the opportunity to be a part of a developing service and as such this will be an important part of this role. If you are interested in a role which means that you can be part of a programme of development, ensuring that families get the best possible service from the start of their journey when seeking or needing support, then this role will fit you well.
As a Referral & Advice Officer you will be required to be undertaking daily safeguarding referrals by; gathering information, liaising with parents, carers, children/young people, families and internal and external colleagues in order to form recommendations in regard to safeguarding decisions, and ensure that families are getting the right support at the right time from the right services. You will also be required to participate in phone duty which involves taking telephone enquiries from colleagues and the community taking accurate details, asking relevant questions and giving advice /information where applicable. You may be required to deal with some high level safeguarding situations, assimilating this information, and taking advice and guidance as appropriate. We are piloting a scheme where one Referral and Advice Officer will be lead responsible for phone duty, therefore one of these roles may pilot this scheme once fully trained. The team operates to tight
deadlines and timescales so being efficient is essential to the role.
Essentially for this role you will have had experience of working within safeguarding parameters and procedures in a previous role and have a good understanding of what this means. We welcome applicants with previous experience in schools, those who have been working with children and families and working with partner agencies to children's social care.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
You will be expected to demonstrate how you meet the key accountabilities and competencies in this .
Our are to be read in conjunction with our .
For an informal discussion about this position, please contact: Claire Gibb 0300 300 4749 or Helen Mckenzie at or call 0300 300 6180.
Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at Our service is confidential, impartial and free for all.
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