Neighbourhood Officer (City Centre and Horsham St Faith with cover across the operating area)

Agile Hybrid Homeworking (office base Norwich)

Full time, 37 hours a week, Monday – Friday

Starting Salary at £36,255 per annum, with future progression opportunities to £38,567 plus Essential Car User entitlement of £4,548.48 per annum.

Permanent Contract

About the role

We’re recruiting two Neighbourhood Officers to join our team on a permanent basis. One post will be based in Norwich city centre; the other will be based in our North Hub (Horsham) and be expected to provide cover and support across our locations when needed. We’re looking for people who are customer-focused, build strong relationships with colleagues and partners, and can confidently organise and prioritise a busy workload.

The role involves:

The post holders will be responsible for the allocation and letting of empty homes in the Norwich and Norfolk area in line with our policies and procedures.
The post holder will deliver services that assist tenants to peaceably enjoy occupation of their homes by taking appropriate action, in accordance with Association policy, in response to incidents of neighbour nuisance, anti-social behaviour and harassment up to and including attendance and participation at County Court hearings for injunction and possession.
City Centre post includes ten hours a week at a scheme based within the NR5 area which is service charged to the residents and includes housing-related administrative tasks supporting an asset-based project.
The Horsham post will provide cover across Norfolk including covering areas where there is high demand or cover for periods of leave.
Support with some Health and Safety checks.
Working closely with our Tenancy Support Team and Income Recovery team
Working with professional and voluntary agencies in the development of good neighbourhood relations
To work with professional agencies to safeguard vulnerable adults and children

For full details on the role, please see the job description.

About You

The successful candidate will have a minimum of 5 GCSE’s including Maths and English (Grade C/Level 4) or equivalent, excellent communication skills, a positive outlook and a can-do attitude. The ideal candidate will have knowledge of tenancy agreements, housing legislation and welfare benefits. Experience of multi-agency/partnership working and experience working with customers face to face.

A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).

We offer staff many great benefits such as:

Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
Generous contributory pension scheme.
Access to an Employee Assistance Programme to support you when you need it.
Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
Utilities allowance to support hybrid home workers.
Lots of training opportunities.

And many more – Please see our benefits document available on our website

As we are recruiting for two roles, on your application, please state which area would prefer to work in.

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org.

Unfortunately, we do not offer Sponsorship.

Closing date: Midnight on Tuesday 19^th May 2026

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