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Service Design And Transition Manager
Salary not available. View on company website.
BAE Systems, Frimley, Surrey
- Onsite working
- Full time
- Permanent
Posted today, 18 Sep
Job ref: d6e85da1203c4b96b5250a64b736d1aa
Full Job Description
- Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered
- Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements
- Delivering Service Design for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition
- Being accountable for the transition activities on behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers
- Running operational readiness reviews prior to project go-live, ensuring a smooth transition to live service
Knowledge of IT Service Management, Service Design and Service Transition Management - Understanding of Service Design principles and artefacts
- Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships
- Ability to produce high quality documentation using Microsoft Office and Visio
Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Service Operations team: You will be joining a professional and dynamic team, which is going through a period of sustained growth with an Enterprise international agenda. The team operate within an existing framework using standard repeatable processes/templates. Autonomy and flexibility is encouraged to foster creativity and innovation. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
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BAE Systems
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