OA are currently looking to recruit for an experienced Customer Relations & Logistics Specialist to join an independently owned, growing business based in Luton. As a Customer Relations & Logistics Specialist you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes. Duties of a Customer Relations & Logistics Specialist:

Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods
Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth

Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes
Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment
Professional, confident communicator
Proactive team player
Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous

Customer Relations & Logistics Specialist 2026-04-10 Role: Customer Relations & Logistics Specialist Location: LutonHours: Monday to Friday, 37.5 hours a week hybrid workingSalary: £30,000 - £38,000 per annum6 Months Fixed Term ContractOA are currently looking to recruit for an experienced Customer OA Brand 2026-05-10

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