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Internal Communications Manager
Salary not available. View on company website.
Riverford Organic Farmers, Buckfastleigh, Devon
- Remote working
- Full time
- Permanent
Posted 2 days ago, 25 Jul
Job ref: 7dbd5b23ea6d4273b529c00a2dfa8b46
Full Job Description
Our HQ at Wash Farm in Devon is a beautiful place to work, surrounded by good people, good food, and plenty of fresh air. As a co-owner, you'll benefit from 33 days holiday (pro rata, including bank holidays), an ethical & generous company pension scheme, and an annual profit share, where between 10% and 20% of all profits are split equally among co-owners. We also offer heavily discounted organic breakfasts and lunches, free organic fruit and veg to take home and free parking.
Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals.
As our Internal Communications Manager, you'll bring the business to life - through clear, honest, purposeful comms.
We're looking for a motivated, people-focused communicator to take the lead in keeping our co-owners connected, informed and inspired. At Riverford, internal communications is all about clarity, transparency and making sure every voice is heard.
As part of the Internal Communications Team, you'll be the day-to-day lead for delivering timely, engaging messages. You'll own our weekly content planner, line manage the Internal Communications Specialist, and make sure our channels - including the intranet - are working hard for co-owners.
You'll create content yourself, including updates from senior leaders and governance groups, and help ensure our messaging reflects the direction of the business in a way that's clear, consistent and meaningful. Communication here isn't just about broadcasting; it's about listening too - and you'll help make sure co-owner feedback and stories are woven through everything we do.
No two days are the same. One morning you might be drafting a leadership update for our intranet; by the afternoon, reviewing post analytics or shaping the Chair of the Trust's Annual Report message. When the unexpected happens-as it often does-you'll need the agility to respond quickly, the confidence to take the lead, and the credibility to influence at a senior level.
What you'll be doing…
Content Creation & Messaging Strategy
Write and refine high-impact messaging for leadership, governance groups, and business-wide updates - including financial communications and major internal announcements, linking day to day communications with strategy.
Review, support and approve Specialist-created content before publishing.
Team Support & Delivery Leadership
Line manage the Internal Communications Specialist.
Lead weekly planning and own the comms content planner.
Channel Ownership & Governance
Product owner for internal comms channels (intranet, email, digital screens), chairing relevant working groups and leading continuous improvements.
Manage incoming requests, track performance, drive channel improvements and enhancements based on co-owner needs and analytics. Ensuring channel content and structure supports communication goals, usability, and consistency across platforms.
Campaigns & Project Delivery
Ensure the successful execution of key campaigns and projects, including the co-owner engagement survey, co-owner elections and the Annual Report.
Take overall responsibility for planning, messaging and delivery.
Support the Internal Communications Specialist on larger campaigns by providing oversight, structure and escalation where needed.
Processes, Planning & Data Insight
Support the team in identifying and embedding process improvements.
Oversee internal data reporting and analytics - spotting trends, taking action where needed, and sharing insight to improve how we communicate. Develop dashboards and find simple ways to streamline reporting or planning
A real passion and experience for writing and editing quality content, with a flair for making messaging relevant and accessible.
Confident working directly with senior leaders and governance groups.
Experience owning content plans, communications calendars or project timelines.
Able to guide and support others - whether or not you've had formal line management experience.
Comfortable giving feedback and handling difficult conversations in a constructive, empathetic and solution-focused way.
Skilled at managing multiple streams of work at the same time, across different audiences and deadlines.
Strong working knowledge of internal channels, including intranet, email and other communication platforms.
A creative problem-solver who's confident shaping and improving processes, tools and ways of working.
Ideas around how you would deliver internal communications in settings where digital access isn't always available.
A track record of seeing projects through from start to finish - a real starter-finisher.
Experience working under pressure and to tight deadlines, while staying calm and focused.
Work with us at Riverford, and join a thriving employee-owned business
Be part of a supportive, down-to-earth and solutions driven Internal Communications and Change Engagement team.
Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We're not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued.
Salary: £45k - £50k per annum depending on experience
Location: Hybrid (3 days on site) based at Wash Barn, Buckfastleigh, Devon, TQ11 0JU. We're tucked away in the heart of the countryside, surrounded by fields rather than bus stops. That means you'll need to live locally and have your own transport to get here.
Hours - 40 hours a week - Monday - Friday.
Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals.
As our Internal Communications Manager, you'll bring the business to life - through clear, honest, purposeful comms.
We're looking for a motivated, people-focused communicator to take the lead in keeping our co-owners connected, informed and inspired. At Riverford, internal communications is all about clarity, transparency and making sure every voice is heard.
As part of the Internal Communications Team, you'll be the day-to-day lead for delivering timely, engaging messages. You'll own our weekly content planner, line manage the Internal Communications Specialist, and make sure our channels - including the intranet - are working hard for co-owners.
You'll create content yourself, including updates from senior leaders and governance groups, and help ensure our messaging reflects the direction of the business in a way that's clear, consistent and meaningful. Communication here isn't just about broadcasting; it's about listening too - and you'll help make sure co-owner feedback and stories are woven through everything we do.
No two days are the same. One morning you might be drafting a leadership update for our intranet; by the afternoon, reviewing post analytics or shaping the Chair of the Trust's Annual Report message. When the unexpected happens-as it often does-you'll need the agility to respond quickly, the confidence to take the lead, and the credibility to influence at a senior level.
What you'll be doing…
Content Creation & Messaging Strategy
Write and refine high-impact messaging for leadership, governance groups, and business-wide updates - including financial communications and major internal announcements, linking day to day communications with strategy.
Review, support and approve Specialist-created content before publishing.
Team Support & Delivery Leadership
Line manage the Internal Communications Specialist.
Lead weekly planning and own the comms content planner.
Channel Ownership & Governance
Product owner for internal comms channels (intranet, email, digital screens), chairing relevant working groups and leading continuous improvements.
Manage incoming requests, track performance, drive channel improvements and enhancements based on co-owner needs and analytics. Ensuring channel content and structure supports communication goals, usability, and consistency across platforms.
Campaigns & Project Delivery
Ensure the successful execution of key campaigns and projects, including the co-owner engagement survey, co-owner elections and the Annual Report.
Take overall responsibility for planning, messaging and delivery.
Support the Internal Communications Specialist on larger campaigns by providing oversight, structure and escalation where needed.
Processes, Planning & Data Insight
Support the team in identifying and embedding process improvements.
Oversee internal data reporting and analytics - spotting trends, taking action where needed, and sharing insight to improve how we communicate. Develop dashboards and find simple ways to streamline reporting or planning
A real passion and experience for writing and editing quality content, with a flair for making messaging relevant and accessible.
Confident working directly with senior leaders and governance groups.
Experience owning content plans, communications calendars or project timelines.
Able to guide and support others - whether or not you've had formal line management experience.
Comfortable giving feedback and handling difficult conversations in a constructive, empathetic and solution-focused way.
Skilled at managing multiple streams of work at the same time, across different audiences and deadlines.
Strong working knowledge of internal channels, including intranet, email and other communication platforms.
A creative problem-solver who's confident shaping and improving processes, tools and ways of working.
Ideas around how you would deliver internal communications in settings where digital access isn't always available.
A track record of seeing projects through from start to finish - a real starter-finisher.
Experience working under pressure and to tight deadlines, while staying calm and focused.
Work with us at Riverford, and join a thriving employee-owned business
Be part of a supportive, down-to-earth and solutions driven Internal Communications and Change Engagement team.
Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We're not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued.
Salary: £45k - £50k per annum depending on experience
Location: Hybrid (3 days on site) based at Wash Barn, Buckfastleigh, Devon, TQ11 0JU. We're tucked away in the heart of the countryside, surrounded by fields rather than bus stops. That means you'll need to live locally and have your own transport to get here.
Hours - 40 hours a week - Monday - Friday.
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