Customer Planning Manager
B&Q plc, North Stoneham, Eastleigh
- Full time
- Temporary
Apply on company site
Paid Campaign Specialist ...
TÜV SÜD AG, Fareham
- Full time
- Permanent
Apply on company site
Senior PR & Events Execut...
Costa Crociere S.p.A., Bedford Place, City of Southampton
- Full time
- Permanent
Apply on company site
Digital Marketing Apprent...
Promultis Ltd, Bridgemary, Gosport
- Full time
- Permanent
- Apprenticeship programme
Apply on company site
FP&A Analyst
ONECOM LTD, Hill Park, Fareham
- Full time
- Permanent
Apply on company site
Content Planning Manager
B&Q plc, North Stoneham, Eastleigh
- Full time
- Permanent
Apply on company site
Analytics Manager
B&Q plc, North Stoneham, Eastleigh
- Full time
- Temporary
Apply on company site
Communications & Engageme...
Havant Borough Council, Havant
- Full time
- Temporary
Apply on company site
Senior Events Executive
Simplyhealth, Bedford Place, City of Southampton
- Full time
- Permanent
Apply on company site
Social Media Content Crea...
The Hive, Portsmouth
- Full time
Apply on company site
Social Media Advertising ...
Draper Tools, Chandler's Ford, Eastleigh
- Full time
- Permanent
Apply on company site
Salary not available. View on company website.
B&Q plc, North Stoneham, Eastleigh
- Onsite working
- Full time
- Temporary
Posted today, 22 May
Job ref: c8c2b3cb3fd047d09388f21ffce5c080
Full Job Description
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Customer Planning Manager and you'll be a big part of this. Role Purpose: Are you ready to take the lead at the heart of one of the UK's most loved brands? As a Customer Planning Manager at B&Q, you'll play a pivotal role in shaping and delivering the marketing activity that brings our brand to life - driving customer preference, consideration, and footfall. You'll take ownership for delivering our quarterly seasonal campaigns across the year, plus much of the product, trading, brand, and wider marketing initiatives that fuels them. Working hand-in-hand with senior stakeholders, our creative and marketing channel teams, commercial partners, and agency collaborators, you'll make sure that every campaign is not only brilliantly planned but powerfully executed - inspiring millions of customers to make their homes better with B&Q. This is an opportunity to influence brand storytelling on a national scale, working at pace, shaping strategies, and seeing the direct impact of your work on business growth. If you thrive in fast-paced retail marketing, love leading cross-functional teams, and have the ambition to drive ideas from strategy to delivery, then this is your next move. What's the job?: Key Accountabilities / Responsibilities:
- Own and deliver end-to-end quarterly marketing campaigns - from insight-led strategy and creative briefing through to activation, delivery, and post-campaign review.
- Champion cross-functional collaboration across brand, trading, customer insight, propositions, creative and channel teams - holding others to account to ensure best-in-class outputs on time.
- Bring brand, product and trading moments to life, working closely with commercial teams to select and amplify the right products and offers, and with the marketing cross-functional teams to develop communication and creative briefs, creative output and integrated launch plans.
- Manage campaign timelines and proactively adapt plans based on business and trading needs.
- Deliver compelling senior stakeholder presentations, confidently articulating strategy, creative direction, and campaign performance insights.
- Lead strategic ad hoc marketing projects using data and analysis to build the strategy, propositions and plans and work cross-functionally to deliver.
- Bring energy and rigour to how plans are developed, challenged, and evolved. Key Business Relationships:
- Work closely with marketing channel leads, customer insight, brand, propositions, trading, commercial, legal, community, and creative teams to develop and deliver fully integrated campaigns, from briefing through to review.
- Collaborate with external agencies, vendors, and third-party partners to bring quarterly campaigns and brand marketing plans to life, ensuring consistency, creativity, and best-in-class execution.
Significant marketing experience, ideally within a fast-paced retail or FMCG environment. - Proven ability to lead and deliver large-scale, multi-channel campaigns - shaping strategy, briefing creative, and ensuring seamless delivery across touchpoints.
- Strong commercial mindset, with a track record of linking customer insight and marketing activity to business performance.
- Exceptional communicator - able to synthesise information from multiple sources into a clear, compelling story, whether writing briefs or presenting to senior stakeholders.
- Highly customer-focused, always keeping customer needs at the heart of campaign and trading decisions.
- Proactive and decisive, able to make fast, informed decisions and drive actions to meet tight deadlines.
- Collaborative and personable, with strong stakeholder management skills and the ability to influence and align cross-functional teams.
- Strong project management skills - comfortable juggling multiple priorities, adapting plans at pace, and holding teams to account to deliver.
- Continuous improvement mindset - always looking for opportunities to simplify ways of working, sharpen processes, and drive greater efficiency.
- Strategic thinker who challenges assumptions, simplifies complexity, and drives decisions confidently.
- Flexible, resilient, and solutions-focused - thriving in an environment of change and growth.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
Copy the direct link to this job
Jobs by core skill
Marketing / Pr
Marketing / PR jobs by area
Marketing / Pr jobs in Abingdon-on-Thames
Marketing / Pr jobs in Andover
Marketing / Pr jobs in Ashford
Marketing / Pr jobs in Aylesbury
Marketing / Pr jobs in Banbury
Marketing / Pr jobs in Basingstoke
Marketing / Pr jobs in Benson
Marketing / Pr jobs in Bicester
Marketing / Pr jobs in Bracknell
Marketing / Pr jobs in Brighton and Hove
Marketing / Pr jobs in Burford
Marketing / Pr jobs in Canterbury
Marketing / Pr jobs in Carterton
Marketing / Pr jobs in Charlbury
Marketing / Pr jobs in Chatham
Marketing / Pr jobs in Chipping Norton
Marketing / Pr jobs in City of London
Marketing / Pr jobs in Clacton-on-Sea
Marketing / Pr jobs in Crawley
Marketing / Pr jobs in Dartford
Marketing / Pr jobs in Didcot
Marketing / Pr jobs in Eastbourne
Marketing / Pr jobs in Eastleigh
Marketing / Pr jobs in Eynsham
Marketing / Pr jobs in Fareham
Marketing / Pr jobs in Faringdon
Marketing / Pr jobs in Grove
Marketing / Pr jobs in Guildford
Marketing / Pr jobs in Hastings
Marketing / Pr jobs in Henley-on-Thames
Marketing / Pr jobs in High Wycombe
Marketing / Pr jobs in Hythe
Marketing / Pr jobs in Kidlington
Marketing / Pr jobs in Luton
Marketing / Pr jobs in Maidstone
Marketing / Pr jobs in Milton Keynes
Marketing / Pr jobs in Oxford
Marketing / Pr jobs in Peacehaven
Marketing / Pr jobs in Portsmouth
Marketing / Pr jobs in Rayleigh
Marketing / Pr jobs in Reading
Marketing / Pr jobs in Romsey
Marketing / Pr jobs in Ryde
Marketing / Pr jobs in Sevenoaks
Marketing / Pr jobs in Shanklin
Marketing / Pr jobs in Shoreham-by-Sea
Marketing / Pr jobs in Slough
Marketing / Pr jobs in Southampton
Marketing / Pr jobs in Thame
Marketing / Pr jobs in Wallingford
Marketing / Pr jobs in Wantage
Marketing / Pr jobs in Winchester
Marketing / Pr jobs in Witney
Marketing / Pr jobs in Woking
Marketing / Pr jobs in Woodstock
Marketing / Pr jobs in Worthing