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Comms and Customer Market...

Salary not available. View on company website.

SAGE GROUP PLC, Newcastle upon Tyne

  • Full time
  • Temporary

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Posted 2 weeks ago, 24 May

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Comms and Customer Marketing Manager - 12 Month Fixed Term Contract

Salary not available. View on company website.

SAGE GROUP PLC, Newcastle upon Tyne

  • Onsite working
  • Full time
  • Temporary

Posted 2 weeks ago, 24 May

Job ref: 70a541be0c744dde83928eb694cb3f08

Full Job Description

As our Comms and Customer Manager, you'll take ownership of end-to-end campaign strategy and execution ensuring every message is timely, relevant, and performance-driven. You'll lead on audience segmentation, campaign planning, scheduling, and reporting creating journeys that convert prospects into loyal customers. Working closely with internal teams and external partners, you'll ensure consistent messaging, regulatory compliance, and measurable results across every touchpoint. What's in it for you At Sage, you'll be part of a purpose-driven business that champions small businesses and the accountants who support them. You'll join a forward-thinking, collaborative marketing team where your voice is heard and your work makes a tangible impact. Here's what else you can expect:

  • A flexible hybrid working model.
  • Opportunities for leadership and strategic influence.
  • Access to cutting-edge tools and platforms (e.g., Salesforce, Adobe).
  • A culture that values curiosity, ownership, and innovation.
  • The opportunity to lead communications that shape our customer experience from onboarding to advocacy., Leading the planning, execution, and continual optimisation of email and direct mail campaigns.
  • Developing and refining segmentation strategies to deliver personalised, high-impact communications.
  • Driving lifecycle marketing initiatives, including onboarding, nurture, and retention journeys.
  • Collaborating with cross-functional teams to align campaign messaging and audience strategy.
  • Owning the performance reporting process, using data to inform and improve campaign decisions.
  • Ensuring full compliance with GDPR, CAN-SPAM, and other relevant standards while maintaining high deliverability.

    Proven experience in email marketing, CRM, and lifecycle communications..
  • Strong understanding of segmentation, customer journeys, and personalisation strategies
  • Expertise in marketing automation platforms (e.g., Adobe Campaign, Salesforce Marketing Cloud).
  • A track record of leading integrated campaigns that include direct mail.
  • Confidence in campaign analytics, A/B testing, and performance optimisation.
  • Strong project management skills and experience leading cross-functional initiatives.

    Benefits video - https://youtu.be/TCMtTYUUiuU
  • Comprehensive health, dental and vision coverage
  • Work away scheme for up to 10 weeks a year
  • On-going training and professional development
  • Paid 5 days yearly to volunteer through our Sage Foundation
  • Flexible work patterns and hybrid working
  • Looking to take ownership of a high-impact communications strategy and help shape how we connect with our customers? Join us at Sage and be part of a team where smart thinking and meaningful work go hand in hand. Function Performance Marketing Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE

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