Introduction

As an Apprentice Sales Order Processor / Customer Service Assistant, working alongside an experienced team, gaining valuable experience in a busy office environment.

You will play an important role in ensuring customer orders are processed accurately, customers receive excellent service, and orders are delivered efficiently.

About the Employer

We are an international provider of professional video and broadcast equipment, with offices in the UK and EU. Our high-quality stock includes camcorders, lenses, sound equipment, lighting gear, and a wide range of camcorder accessories.

What You'll Do

This is an excellent opportunity for someone looking to start a career in customer service, sales administration and business operations.

Throughout your apprenticeship, you will develop skills in:

Customer service and professional communication
Sales order processing and administration
Order management and logistics coordination
Working with suppliers and courier companies
Business systems and stock management
Time management and organisation
Problem solving and teamwork

Key responsibilies:

With full training and support, you will learn to:

Process and check customer orders accurately
Contact customers when additional information is required to complete an order
Keep customers updated on the progress of their orders
Respond to customer enquiries by phone and email in a friendly and professional manner
Assist customers with general service enquiries and resolve issues where appropriate
Work closely with the warehouse and dispatch teams to ensure orders are being processed and shipped on time
Help arrange courier collections and deliveries, including booking shipments and preparing shipping documentation
Communicate with suppliers regarding stock availability, deliveries and order queries
Update internal systems with accurate customer and order information to maintain a clear audit trail
Support the sales and purchasing teams with day-to-day adimistrative tasks
Assist with returns, exchanges and after-sales support
Carry out general office duties to support the smooth running of the business

Training Outcome

Long-term growth within the company
Skill development opportunities
Job security

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Creative
Initiative
Friendly and polite
Enjoys helping people
Keen to learn and develop
Reliable and punctual
Enthusiastic
Willing to learn new software
Positive

Qualifications

Desired - GCSE - English - C/4/Pass
Desired - GCSE - Maths - C/4/Pass

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday Between 9:00am - 5:30pm

Expected Duration: 1 Year 6 Months

Training Provider: SR APPRENTICESHIPS LIMITED

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