We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller you'll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. Shift: Any 5 from 7 days. 8 hours per shift, between 07:00 and 18:00,

To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer's requirements
Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
Action Driverline calls
To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
Requirement to learn and use Customer specific systems
Ensure all additional costs are captured and reported correctly within the agreed timeframe
Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
Complete a daily task list as confirmation all requirements are fulfilled before end of day
Support Customer Service team as a whole as and when required / asked
Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system

Previous experience within a customer service environment or similar role.
Passion for delivering an exceptional customer service experience.
Attention to detail and accuracy.
Good geographical knowledge.
Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
Excellent communication skills.
Ability to work in a fast paced environment.
Conscientious and reliable with adaptable attitude.
Driving licence and access to your own transport is essential to get to site.

Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK's best known brands across core consumer and retail sectors.

Annual Leave - 28 days inclusive of bank holidays
Pension - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer contribution
Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses
Reward & Recognition - We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards.
Everyday discounts - via our benefit platform you will have access to 100's of retailer discounts for everyday savings!

23 permanent Logistics / Distribution jobs in Liverpool