Position: Operations Coordinator Grade: RCS. N Location: Tamworth (Hybrid) Shift patterns: Monday-Friday. Day time hours (08:00-16:30/08:30-17:00) Contract Type: Permanent (Full-Time) Be at the heart of the operation. We're looking for an Operations Coordinator to support a fast-paced, customer-focused environment in Tamworth, helping to keep our operations running efficiently while building strong stakeholder relationships. A TYPICAL DAY MAY INVOLVE

Act as a key point of contact for customers, delivering a professional and responsive service across email, telephone, and Microsoft Teams
Coordinate and manage daily customer bookings, ensuring shipment requirements are processed accurately and efficiently
Proactively liaise with carriers and couriers to obtain shipment updates and resolve delivery queries in a timely manner
Monitor and track a high-volume operation, managing approximately 250 parcel shipments each day
Build and maintain strong customer relationships through regular communication and a customer-first approach
Utilise the Select Warehouse Management System (WMS) to manage orders, track shipments, and maintain accurate records
Investigate and resolve customer enquiries, providing clear updates and ensuring a positive customer experience
Support the end-to-end movement of goods, ensuring customers receive accurate information and outstanding service throughout the shipment lifecycle
Strong customer service experience is essential
Knowledge of multi modal experience (air freight, international movement) would be desirable
Knowledge/understanding of customs would be desirable
Excellent communication skills - Verbal and written
Able to work within a team environment and off of their own initiative
Strong and effective organising, planning and process work methods
Strong IT skills - Excel, Power BI, Microsoft packages
Free on-site parking
33 days annual leave
Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

Strong customer service experience is essential
Knowledge of multi modal experience (air freight, international movement) would be desirable
Knowledge/understanding of customs would be desirable
Excellent communication skills - Verbal and written
Able to work within a team environment and off of their own initiative
Strong and effective organising, planning and process work methods
Strong IT skills - Excel, Power BI, Microsoft packages

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more., At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

43 permanent Logistics / Distribution jobs in Chesterfield, Staffordshire