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Customer Service Manager (Wetsite)
Salary not available. View on company website.
HALO LEISURE, Greenmeadow, Tor-faen - Torfaen
- Onsite working
- Full time
- Permanent
Posted 2 days ago, 12 Aug
Job ref: 55778b31be304d928cb878d674b85b7a
Full Job Description
safe, clean and fit for use by customers.Ensure the reporting of accidents, incidents and near misses are done in a timely mannerEnsure reporting of any hazards, damage or maintenance issues to the Facilities team using the relevant operational systemSupport the Facilities Team with the acquisition of contractor quotes for Leisure Centre building repairs and maintenance as identified.Resource & Scheduling ManagementSupport an efficient and high-performing lifeguard and customer service team as applicable, working with the other Manager colleagues to ensure the rota is proactively staffed, shifts are clearly communicated, using appropriate Company systemsSupport the processing of monthly payroll, ensuring working hours, holiday and sickness absences are recorded accurately and in good timeSupport recruitment as needed, including new staff training and induction processes.Leisure Centre OperationsSupport the purchasing of consumables and efficient stock control systems, ensuring
costeffective use of resources, including cleaning equipment and chemicalsSupervise the retail shop and cafe service where appropriate, including sales, inventory control and daily reconciliationEnsure suitable cash reconciliation, where a cash service is providedSupport the delivery of excellent customer service via an efficient duty management serviceDealing with enquiries and bookings, and collecting customer feedbackBe available to work to an early or late shift rota to ensure lifeguard and duty manager cover is available while the Leisure Centre is open, 7 days a week including weekendsSupport the organisation of lifeguard or other mandatory training, including NPLQ renewals, competency assessments, quarterly lifeguard observations; maintaining training records as required and appropriateEnsure your training and competence is achieved and maintained across the board, taking responsibility for your ongoing professional developmentCover lifeguard and teaching shifts where there are
gaps to ensure ongoing operations where appropriateCorporate ResponsibilitiesCommitted to and actively promote Halo leisure's policy and procedures to support safeguarding and value and respect diversity and inclusion in all aspects of duties and working relationships (FREDIE)Manage resources to the highest standards and act as a custodian of best practiceOtherTo act in accordance with, and actively promote, Halo Leisure policies and standards.Keep up to date with trends and developments within relevant professional discipline.To keep development needs under review and regularly discuss with the General Manager.This Job Description covers the main duties and responsibilities of the job. Other activities commensurate with this Job Description may from time to time be undertaken by the Job Holder.We Can Offer...Pension scheme (with an option to upgrade)FREE Halo Active membership and discounted prices for your familyOccupational Health and Wellbeing ServicesFull training and
developmentCycle to work SchemeFlu vaccinationAccess to a range of family friendly leave policiesCareer breaksCash back and rewards10% discount on retail in Halo centresDiscounted Halo Cafe purchasesLong service anniversariesEnhanced Occupational Maternity PayApprenticeship and upskilling opportunities through our training provider COPAVisit https://haloleisure.org.uk/careers for full details and to make an application